Delete your account
You can delete your GiftWeGo account and all data that belongs to it at any time yourself – in the mobile app, on the website, or by sending us an e-mail. Deletion is immediate and cannot be undone.
You will sign in first, then we take you back to Settings, where you confirm the deletion.
Three ways to delete your account
Choose whichever suits you best. The same data is deleted every time.
In the mobile app
- Open the GiftWeGo app for Android and go to Account.
- Tap "Delete account".
- Type the confirmation text "DELETE MY ACCOUNT". If you sign in with an e-mail and password, also enter your current password.
- Tap "Delete account permanently".
On the same screen, you can first send yourself a copy of your data by e-mail.
On the website
- Sign in at giftwego.com and open Settings.
- At the bottom, in the "Delete Account" section, click "Permanently delete account".
- Type the confirmation text "DELETE MY ACCOUNT" and click "Delete account".
Without access to your account
Cannot sign in, or do not have the app? Write to us at info@giftwego.com – ideally from the e-mail address your account was created with. We will delete the account and data for you.
- We reply without undue delay, within 1 month at the latest.
- Because deletion cannot be undone, we may first verify that you own the account.
info@giftwego.com
What is deleted immediately
We delete the account and all data that belongs to it:
- Account and profile: name, e-mail, password and settings
- Recipients, gift suggestion history and ratings, AI gift checks
- Gift Manager: people, ideas, gifts, wishes, events and reminders, including shared links and reservations
- Templates, images, fonts and files in the cloud, paid vouchers
- Notifications, devices for push notifications, connections to AI assistants and to the Chrome extension
- AI usage data and membership in other households
You are also signed out on all devices – on the website and in the app.
What we must keep, and for how long
Only what the law requires us to keep, or what belongs to other people.
Payment records
Accounting documents and credit movements linked to payments, including purchases and subscriptions via Google Play – for the period set by accounting and tax law, up to 10 years.
Consents, withdrawals and cancellations
Records of consent to the start of performance, of withdrawal from the contract and of cancellation – for the limitation periods (cancellation without signing in: 3 years).
Business vouchers and affiliate
Business vouchers and codes sold to customers remain so that their holders can redeem them. Affiliate commissions and payouts are accounting records.
Without your name
Feature suggestions on the roadmap remain without your name and vote; credited voucher payments only as a payment number (so it cannot be credited again).
Operational logs and backups
Operational and error logs, which may contain your account ID or e-mail, expire on their own within 90 days at the latest. Deleted data disappears from database backups once the backups are overwritten in the regular cycle; we restore from them only after an outage.
Subscriptions, credits and vouchers
Subscriptions
- Deleting your account immediately cancels any active subscription (GiftWeGo Plus, Premium, Cloud Storage) – no further payments will be taken.
- For GiftWeGo Plus from Google Play, we cancel the renewal in Google Play. Plus ends together with the account; it does not continue until the end of the paid period.
- The price for the current period is not refunded; your right to withdraw from the contract within 14 days is not affected.
- Lifetime GiftWeGo Plus ends with the account, without a refund; your statutory rights, in particular withdrawal within 14 days, are not affected.
- If the subscription cannot be cancelled with the payment gateway or in Google Play, we do not delete the account and will let you know.
Credits and vouchers
- Deleting your account forfeits unused credits, unused vouchers from a bundle, an active Christmas Pass and Paid vouchers.
- Within the statutory 14-day withdrawal period, we refund the unused part; after it, the price is not refunded.
- We therefore recommend using your credits and vouchers before deleting your account.
Before you delete your account
Once deleted, data cannot be restored. Download a copy of all your data (JSON file) on the website in Settings › Privacy & Data, or send it to yourself by e-mail in the app (Account › My data by e-mail).
Want to delete only some data? You can delete recipients, gifts, photos, files and templates one by one in the app and on the website – your account stays.
Details are in the Privacy Policy (Art. 4.2 and 7.3) and in the Terms of Service (Art. 10).