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Write to us and we'll get back to you within 48 hours. We're happy to help you with anything you need.
Other ways to contact us
info@giftwego.com
Send us an email and we'll respond within 48 hours
Response time
Within 48 hours
We try to respond as quickly as possible
Languages
Czech, English
We communicate in Czech and English
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Frequently asked questions
You might find the answer to your question here
How does the AI advisor work?
The AI advisor analyzes information about the recipient (age, interests, personality, budget) and suggests personalized gifts based on machine learning algorithms. The more information you provide, the more accurate the recommendations will be.
Do credits expire?
No, credits never expire. You can use them anytime in the future, regardless of when you purchased them.
How can I edit or delete a recipient profile?
In the 'Profiles' section, you can edit, add to, or delete all your saved profiles. Changes will be reflected in future recommendations.
Is it possible to get a refund for unused credits?
Credits are non-refundable, but they never expire, so you can use them anytime in the future. If you have a special situation, please contact us.
Do you support card payments?
Yes, we support all major payment cards (Visa, Mastercard, American Express) as well as PayPal payments. All payments are secured with SSL encryption.