GiftWeGo Terms of Service

Last updated: July 27, 2026

1. Introductory Provisions

1.1 Definitions

These Terms of Service (hereinafter referred to as the "Terms") govern the relationship between:

• Provider: Ondřej Smutný, Business ID: 75343533, Registered address: Libichov 73, 294 42 Dobrovice, Czech Republic (hereinafter referred to as "GiftWeGo" or "we")
• User: Any natural or legal person using GiftWeGo services (hereinafter referred to as "User" or "you")

1.2 Subject of Service Provision

GiftWeGo operates a web application available at giftwego.com, which provides:

1. AI Advisor - Artificial intelligence service for personalized gift recommendations
2. Recipient Management - System for maintaining profiles of people you plan to give gifts to
3. Recommendation History - Database of all AI recommendations and gift ideas
4. Blacklist System - Ability to exclude unwanted products from recommendations
5. Partner Integration - Links to search engines and e-shops for easy purchasing

1.3 Validity of Terms

By using GiftWeGo services, you express your agreement with these Terms. If you do not agree, please do not use the service.

2. Registration and User Account

2.1 Registration Methods

You can register using:

• Email and password - Creating your own account
• Google account - Login via Google OAuth
• Facebook account - Login via Facebook OAuth

2.2 Password Requirements

If you register using email and password, your password must meet:

• Minimum 8 characters
• Contains both lowercase and uppercase letters
• Contains at least one digit
• Contains at least one special character

2.3 Protection of Login Credentials

• You are responsible for maintaining the confidentiality of your login credentials
• You must not share your account with third parties
• You are responsible for all activity on your account
• If you suspect unauthorized access, contact us immediately

2.4 Welcome Bonus

Upon registration, you automatically receive 10 credits for free as a welcome bonus to try out the AI Advisor.

2.5 Session and Security

• Your login is valid for 30 days
• After this period, you will be automatically logged out
• For increased security, we recommend regular logout on shared devices

3. AI Advisor Service

3.1 Service Description

AI Advisor uses advanced artificial intelligence (Claude API by Anthropic) to create personalized gift recommendations based on:

• Recipient profile (age, gender, interests, personality)
• Occasion (birthday, Christmas, thank you, etc.)
• Your budget
• Purchase urgency
• History of previously given gifts
• Blacklist of unwanted products

3.2 Service Pricing

1 credit = 1 AI gift suggestion. Before generating, you choose the number of suggestions (1, 5, 10, 15, or 20). Suggestions are generated in 5 categories:

1. SAFE BET - Reliable gift based on main interests
2. UNCONVENTIONAL - Surprising idea outside the usual
3. PERSONAL TOUCH - Focused on your relationship with the recipient
4. PREMIUM CHOICE - More luxurious variant
5. CREATIVE EXPERIENCE - Experiential or creative gift

3.3 Important Notices and Disclaimers

3.3.1 Non-binding Nature of Recommendations

• AI recommendations are suggestions and inspiration only, not binding recommendations
• The final decision on gift selection is entirely yours
• GiftWeGo does not guarantee that the suggested gift will be suitable for the recipient
• You are solely responsible for checking gift suitability before purchase

3.3.2 Quality of AI Recommendations

• AI strives to provide accurate and quality recommendations, but may make mistakes
• Recommendation quality depends on the quality and completeness of data you provide
• The more detailed recipient profile you create, the more accurate the recommendations
• GiftWeGo does not warrant the accuracy, completeness, or timeliness of AI recommendations

3.3.3 Indicative Prices

• Prices listed with recommendations are indicative only
• Actual product prices may differ significantly
• Prices may change without prior notice
• GiftWeGo does not warrant the timeliness or accuracy of listed prices

3.3.4 Product Availability

• AI does not suggest specific products, but general categories and gift types
• You must verify the availability of suggested products yourself
• GiftWeGo does not guarantee availability of products in the Czech Republic or other countries
• Some products may not be available for purchase at all

3.3.5 Affiliate Links

• Links in recommendations lead to search engines of partner services (Google, Heureka.cz, Alza.cz, etc.)
• These are NOT direct product links - you must search for the product yourself
• GiftWeGo may receive a commission on purchases through affiliate links
• Product prices at partners are not influenced by GiftWeGo - they are the same as with direct purchase

3.4 Credit Availability Check

• Before generating recommendations, the system checks if you have sufficient credits
• If you don't have enough credits, you must purchase them first
• Credits are deducted only after successful generation of recommendations
• If an error occurs during generation, credits are not deducted

3.5 Recommendation History

• All AI recommendations are automatically saved to your history
• History is limited to maximum 500 records
• When the limit is exceeded, oldest records are automatically deleted
• We recommend exporting or saving important recommendations elsewhere

3.6 Third-Party Data Processing

To generate AI recommendations, we use the Claude API service by Anthropic Inc. (USA). With each AI recommendation request, the following data is transmitted to Anthropic:

• Information about the recipient (name, age, gender, interests, personality)
• Occasion and budget
• Gift history (if filled in)
• Product blacklist

Anthropic has its own GDPR-compliant privacy policies. Data is not stored long-term by Anthropic nor used for training AI models.

4. Credits and Payments

4.1 Credit System

• Credits are virtual currency for paying for AI recommendations
• 1 credit = 1 AI gift suggestion (you choose the number: 1, 5, 10, 15, or 20)
• Credits do not expire - you can use them anytime
• Credits are non-transferable - cannot be gifted or transferred to another account

4.2 Credit Package Offers

Pricing in Czech Crowns (CZK):

Other currencies: The service is also available in USD and EUR with converted prices. For payments in EUR or USD, the price in the relevant currency displayed in the payment gateway before you confirm the order is the binding price.

Prices shown are final. The Provider is not registered for VAT, therefore no VAT is added to the prices.

4.3 Stripe Payment System

• For payment processing, we use Stripe (Stripe, Inc.)
• Stripe is an internationally recognized payment processor with PCI DSS certification
• GiftWeGo never stores or processes payment card numbers
• All payment information is encrypted and processed exclusively by the Stripe system

4.4 Credit Purchase Process

1. You select a credit package
2. You are redirected to Stripe's secure payment gateway
3. You enter payment information directly on Stripe (not on GiftWeGo)
4. After successful payment, credits are immediately added to your account
5. You receive an email confirmation of purchase

4.5 Saved Payment Methods

• You can save payment cards for faster future purchases
• Cards are stored in Stripe's system, not on our servers
• We store only: card type (Visa, Mastercard), last 4 digits, expiration date
• You can delete saved cards anytime in account settings

4.6 Invoicing

• After each purchase, you receive an electronic invoice at your registration email
• For business accounts, you can fill in invoicing information (Tax ID, VAT ID, company name)
• Invoices are automatically generated by the Stripe system
• Invoice archive can be found in "My Subscription" section

4.7 Refund Policy

4.7.1 Credits, Vouchers and the Statutory Right of Withdrawal

Statutory consumer right of withdrawal (14 days)

If you are a consumer, you have the right to withdraw from a distance contract within 14 days of its conclusion, without giving any reason and without incurring any penalty, under Section 1829(1) of Act No. 89/2012 Coll., the Czech Civil Code (the "Civil Code"), which implements Directive 2011/83/EU of the European Parliament and of the Council on consumer rights. If you are a consumer habitually resident in another EU or EEA state, the choice of Czech law cannot deprive you of the protection of the mandatory consumer rules of your own country (Article 6 of Regulation (EC) No 593/2008 – Rome I). For our products (credits, voucher download, subscriptions) the period runs from the conclusion of the contract, as we supply no tangible goods. You may notify us of your withdrawal by any unequivocal statement, for example by e-mail to info@giftwego.com, or most easily via our withdrawal from contract form, which also contains the model withdrawal form. The deadline is met if you send the withdrawal no later than on its last day.

Legal nature of our products

All of our performance is 100% digital. We supply no tangible goods, we print nothing and we ship nothing by post.

• Credits are a prepaid accounting unit. Crediting them to your account is not in itself a supply of digital content – at that moment no content has yet been supplied to you.
• An AI recommendation generated for credits is digital content within the meaning of Section 2389a of the Civil Code (data created and supplied in digital form), not supplied on a tangible medium.
• A gift voucher you create in our editor and download as a PDF or PNG is likewise digital content, not goods. The exception for goods made to the consumer's specifications or clearly personalised (Section 1837(d) of the Civil Code; Article 16(c) of Directive 2011/83/EU) therefore cannot apply to it – that exception covers tangible movable items only. The fact that you designed the voucher yourself does not by itself exclude your right of withdrawal.
• Cloud Storage and Premium are digital content services provided by subscription.

When the right of withdrawal is lost and when it is not

Conditions under which the right of withdrawal is lost (Section 1837(l) of the Civil Code)

For digital content not supplied on a tangible medium, the right of withdrawal is lost only where all of the following are cumulatively satisfied:

1. the supply of the digital content has actually begun;
2. you gave your express prior consent to this before the 14-day period expired;
3. you were informed of, and acknowledged, the fact that you thereby lose the right of withdrawal;
4. we provided you with confirmation of the contract in text form under Section 1824a(1) and (2) of the Civil Code.

If any one of these is missing, your right of withdrawal remains and we are not entitled to demand any payment from you for digital content already supplied (Sections 1834 and 2389o of the Civil Code; Article 14(4) of Directive 2011/83/EU).

How this works at GiftWeGo – please read carefully

• We collect your consent before payment. Before we send you to the payment gateway, you must tick an express checkbox in our interface by which you (a) request that performance begin before the 14-day period expires and (b) acknowledge that you thereby lose your right of withdrawal once the digital content has been delivered. Without that tick we do not start the payment. For every consent we store a record – date and time, the exact wording you were shown, the language, the version of these Terms, your IP address and your browser. This satisfies points 2 and 3 above.
• We send you the confirmation of the contract by e-mail. Immediately after the performance has been delivered, we send you a confirmation of the concluded contract in text form under Section 1824a(1) and (2) of the Civil Code. It states the subject and price of the performance, the information about your right of withdrawal including the date on which the period ends, a link to the withdrawal form, and the record of your consent. This satisfies point 4 above. Please keep the confirmation; if it does not arrive, write to info@giftwego.com and we will resend it promptly.
• This is why the exception does apply to spent credits and downloaded vouchers. Where all four conditions are satisfied, your right of withdrawal is lost in respect of the digital content already supplied to you – that is, an AI recommendation that has been generated and a voucher you have downloaded. The price of that already supplied performance is not refunded (Section 1837(l) of the Civil Code).
• We will always refund unspent credits. Credits you have not yet spent are not supplied digital content, so the exception does not cover them. If you withdraw within the period, we will refund the proportionate part of the price corresponding to your unspent credits – regardless of the consent you gave.
• If any condition is missing for your payment, you keep the right of withdrawal in full. We never give the consent on your behalf. If we have not recorded your consent for a particular payment, or the confirmation of the contract was not delivered to you, the exception does not apply and your 14-day right of withdrawal remains preserved in full – including in respect of credits already spent and vouchers already downloaded. In that case we will refund the entire amount paid.

Our own costs are not a statutory ground for refusing withdrawal. Neither the fact that generating an AI recommendation costs us money (AI model token fees) nor the fact that you designed the voucher yourself constitutes a separate statutory exception to the right of withdrawal. The only exception relevant to our products is Section 1837(l) of the Civil Code, which depends on all four conditions above being met.

Refunds

• We will issue the refund no later than 14 days after receiving your withdrawal, using the same means of payment you used, unless we agree otherwise with you.
• We charge no fee for withdrawal.

This information is without prejudice to your rights arising from defective performance or to any claims under Article 4.7.2.

4.7.2 Technical Errors

If a technical error occurs and:

• Credits were deducted but AI recommendation was not generated
• AI recommendation was generated with a significant error due to our fault

You are entitled to:

• Return of deducted credits, OR
• Financial refund for deducted credits

4.7.3 Refund Process

1. Contact our support with a description of the problem
2. We will provide a solution within 7 business days
3. Refund will be processed to the original payment method
4. Money return may take 5-10 business days (depending on bank)

4.8 Promo Codes and Discounts

• Stripe supports discount codes (promotion codes)
• You can apply discounts during the checkout process
• Terms of each discount are stated in its description
• Discounts cannot be retroactively applied to already completed purchases

4.9 Credit History

• Complete history of purchases and credit consumption is available in your account
• History contains: date, transaction type, credit amount, description
• Transaction types:
  • purchase - Credit purchase
  • bonus - Welcome or promotional credits for free
  • ai_recommendation - Consumption for AI recommendation
  • refund - Credit return
  • admin - Manual adjustment by administrator (with justification)

4.10 Cloud Storage Service

GiftWeGo offers Cloud Storage for saving your voucher templates, images, AI-generated images, and custom fonts. This service is available as a subscription.

4.10.1 Service Description

Cloud Storage allows you to:

• Save voucher templates to the cloud
• Upload and store custom images
• Store AI-generated images
• Upload and use custom fonts
• Access your saved content from any device

4.10.2 Free Tier

Without subscription, you have access to limited Cloud Storage:

• 1 template - You can save one voucher template
• 3 images - You can upload up to three custom images
• No AI images - AI image generation requires subscription
• No custom fonts - Font uploads require subscription

4.10.3 Paid Subscription (Cloud Pro)

With active subscription, you get:

• Unlimited templates - Save as many templates as you need
• Unlimited images - Upload unlimited custom images
• AI image generation - Generate images using AI
• Custom fonts - Upload and use your own fonts
• 250 MB storage quota - Total storage space for all your content

Subscription pricing:

Yearly subscription includes 2 months free (17% discount).

Prices shown are final. The Provider is not registered for VAT, therefore no VAT is added to the prices. For payments in EUR or USD, the price in the relevant currency displayed in the payment gateway before you confirm the order is the binding price.

4.10.4 Subscription Management

• Subscriptions are managed through Stripe Customer Portal
• You can cancel your subscription at any time
• Subscription renews automatically unless cancelled
• You will receive email notification before renewal

4.10.5 Grace Period After Cancellation

When you cancel your subscription:

• Your subscription remains active until the end of the current billing period
• After the billing period ends, you enter a 7-day grace period
• During the grace period, your data remains accessible but read-only
• You can reactivate your subscription during the grace period to retain all data

4.10.6 Data Deletion After Grace Period

After the 7-day grace period expires:

• All cloud-stored content (templates, images, fonts) will be permanently deleted
• Deletion is irreversible - we cannot recover deleted data
• You will receive email warnings before deletion (at cancellation and before grace period ends)
• We recommend exporting your templates before cancellation

4.10.7 Storage Quota

• Total storage quota is 250 MB per account
• Quota includes: templates (JSON), images, AI images, and fonts
• You can monitor your usage in the Cloud dashboard
• If you exceed the quota, you must delete content before uploading new files

4.10.8 Content Ownership

• Content you upload to Cloud Storage remains your property
• You grant us a license to store and serve the content for service provision
• We do not use your content for any purpose other than providing the service
• You are responsible for ensuring you have rights to upload the content

4.10.9 Prohibited Content

You must not upload or store:

• Content that infringes intellectual property rights
• Illegal content (pornography, violence, hate speech)
• Malware or malicious code
• Content that violates these Terms

We reserve the right to remove prohibited content without notice.

4.10.10 Cloud Storage Refunds

• Once the statutory 14-day withdrawal period has expired, subscription fees are non-refundable after the billing period starts
• You can cancel anytime, but after that period no prorated refund will be issued
• Exception: Technical issues preventing service use (contact support)
• This is without prejudice to your statutory consumer right of withdrawal within 14 days under Article 4.7.1; if you withdraw within that period, we will refund the proportionate part of the price for the unused period

4.11 Business Gift Voucher Service

GiftWeGo offers Business Mode for creating and managing corporate gift vouchers with unique redemption codes.

4.11.1 Service Description

Business Mode allows you to:

• Create gift vouchers with defined value or discount
• Generate unique codes for each voucher
• Track voucher status and redemption history
• Manage voucher validity and value
• Export and import voucher data
• Validate codes during customer redemption

4.11.2 Voucher Types

Gift Voucher:

• Has a specific monetary value (e.g., $50, €50, 500 CZK)
• Can be redeemed partially or fully
• Remaining value is tracked automatically

Discount Voucher:

• Has a percentage discount value (e.g., 20%)
• Can only be redeemed once and fully
• Automatically marked as used after redemption

4.11.3 Code Generation

Free Tier:

• Every account is entitled to 5 active codes for free
• Active code = code assigned to a voucher that has not been redeemed yet
• After redemption or deactivation, a slot opens for a new code

Paid Code Generation:

Premium Subscription:

• With active Premium subscription, code generation is unlimited and free

4.11.4 Code Lifecycle

Codes go through these states:

1. Valid - Generated, not assigned to a voucher
2. Active - Assigned to a voucher, ready for use
3. Used - Voucher was fully redeemed
4. Deactivated - Manually invalidated
5. Expired - Voucher validity has expired

4.11.5 Voucher Redemption

Partial Redemption (for gift vouchers):

• Customer redeems only part of the voucher value
• Remaining value stays available
• Redemption history is recorded

Full Redemption:

• Customer redeems entire value/discount at once
• Code is marked as used
• No further redemption possible

Data recorded during redemption:

• Date and time of redemption
• Redeemed amount
• Customer identification (optional)
• Redemption note (optional)

4.11.6 Voucher Validity

• Vouchers have a defined validity period (from-to)
• After expiration, the voucher cannot be redeemed
• One-time extension of validity by 1 year is possible
• Repeated extension is not allowed

4.11.7 Voucher Issuance

Voucher can be delivered to customer by:

• Download - as PNG image with QR code
• Email - sending a copy to your email
• Combination - download and send simultaneously

4.11.8 Code Validation

• Codes can be validated in the dashboard or via API
• Validation shows: code status, value, validity, history
• Status is automatically updated upon redemption

4.11.9 Voucher Liability

• You are responsible for correct value and validity settings
• You are responsible for secure delivery of codes to customers
• GiftWeGo is not liable for code misuse by third parties
• GiftWeGo is not liable for financial losses from incorrect voucher settings

4.12 Premium Subscription

GiftWeGo offers Premium Subscription for professional use of Business Mode.

4.12.1 What Premium Includes

Unlimited Code Generation:

• No limit on the number of generated codes
• No additional fees for codes

Cloud Storage (250 MB):

• Unlimited templates
• Unlimited images
• AI image generation
• Custom fonts

Additional Benefits:

• Priority support
• Advanced analytics
• Vouchers without GiftWeGo watermark
• API access (coming soon)

4.12.2 Premium Pricing

Prices shown are final. The Provider is not registered for VAT, therefore no VAT is added to the prices and none will be charged additionally. For payments in EUR or USD, the price in the relevant currency displayed in the payment gateway before you confirm the order is the binding price.

4.12.3 Premium Management

• Subscription is managed through Stripe Customer Portal
• Automatic renewal every month
• Can be cancelled anytime without penalty
• Email notification before renewal

4.12.4 Premium Cancellation

After cancellation:

• Premium remains active until the end of the billing period
• After that, you switch to the free version
• Codes above the 5-code limit remain active, but you cannot generate new ones
• Cloud Storage enters grace period (see section 4.10.5)

4.12.5 Relationship Between Premium and Cloud Storage

• Premium includes Cloud Storage
• If you have a separate Cloud subscription, we recommend cancelling it
• Premium does not increase quota beyond 250 MB
• For higher quota, please contact us

4.12.6 Premium Refunds

• Once the statutory 14-day withdrawal period has expired, fees are non-refundable after the billing period starts
• Exception: Technical issues preventing service use (contact support)
• This is without prejudice to your statutory consumer right of withdrawal within 14 days under Article 4.7.1; if you withdraw within that period, we will refund the proportionate part of the price for the unused period

4.13 Template Activation for Business

Using templates in Business Mode requires their activation.

4.13.1 Why Activation?

• Activation enables using the template for generating vouchers with codes
• Ensures quality and consistency of corporate vouchers
• Activated templates can be freely edited

4.13.2 Activation Methods

With Premium Subscription:

• All activations are free
• Unlimited number of activations

Without Premium:

4.13.3 Activation Process

1. Select a template in the dashboard
2. Click "Activate"
3. Choose payment method (credits/card/Premium)
4. After successful activation, the template is immediately available

4.13.4 Activation Validity

• Activation is permanent and does not expire
• You can use the activated template indefinitely
• When deleting a template, activation is not refunded

5. Recipient Management and Personal Data

5.1 Recipient Profiles

In the application, you can create profiles of people you plan to give gifts to. These profiles may contain:

Basic Information:

• Recipient's name
• Age or date of birth
• Gender
• Relationship to you (friend, partner, parent, colleague, etc.)

Detailed Information:

• Interests (sports, arts, travel, technology, etc.)
• Personality traits
• Type of residence and location
• Preferred brands
• Budget for different occasions

Restrictions:

• Health restrictions (allergies, diets - vegan, vegetarian, gluten-free, etc.)
• Gift restrictions (alcohol, electronics, clothing, etc.)

History and Notes:

• History of given gifts with success rating
• Your notes about the recipient
• Blacklist of unwanted products

5.2 Data Isolation Between Users

• Your recipient profiles are strictly separated from other users
• No one else has access to your data
• Every database query is filtered by your user ID
• Technical protection against data leakage between users

5.3 Blacklist System

You can exclude products or categories from AI recommendations at two levels:

Global blacklist (applies to all recipients):

• Set it in your profile in the "Preferences" section
• Suitable for products you fundamentally reject

Per-recipient blacklist:

• Set it in a specific recipient's profile
• Suitable for products that are not appropriate for that person

AI Advisor must never suggest a product that is on the blacklist. If this happens, it is an error and you can request a credit refund.

5.4 Gift History

• You can record gifts you have given in the past
• For each gift, you can specify: name, price, occasion, date, success rating (1-5 stars), notes
• History helps AI create more accurate recommendations and avoid repetition

6. Partner Links and Affiliate Program

6.1 Affiliate Link Integration Method

GiftWeGo uses a search-based affiliate system:

• Links in recommendations lead to search engines of partner services
• These are NOT direct product links
• You must search and select the specific product yourself

Partners:

• Google - General search
• Heureka.cz - Price comparison
• Alza.cz, Mall.cz, Datart.cz - E-shops
• Amazon.cz - International marketplace

6.2 Affiliate Sales Commission

• GiftWeGo may receive a commission on purchases through affiliate links
• Commission amount is determined by agreement with partner (typically 1-10% of product price)
• Commission does not affect product price for you - price is the same as with direct purchase
• Commission motivates GiftWeGo to improve service quality

6.3 Transparency

• Affiliate relationships are transparently stated in these Terms
• Affiliate links are marked with an icon or appropriate emoji
• You always have the option to search for the product independently outside affiliate links

6.4 Responsibility for Partner Products

6.4.1 GiftWeGo IS NOT a Party to the Purchase Agreement

• Purchase agreement is concluded directly between you and the seller
• GiftWeGo is not the seller of products available through affiliate links
• GiftWeGo does not warrant the quality, safety, legality of products at partners

6.4.2 Complaints and Returns

• Handle complaints and returns directly with the seller
• GiftWeGo is not responsible for the complaint process
• Follow the terms and conditions of the specific partner

6.4.3 Partner Prices

• Product prices are determined by partners, not GiftWeGo
• GiftWeGo does not influence prices on partner websites
• Current prices are listed on the partner's website

6.4.4 Partner Availability

• GiftWeGo does not guarantee availability of products at partners
• Availability may change without notice
• Verify availability directly with the partner before purchase

6.4.5 Partner Responsibility

• Partners have their own terms and conditions
• GiftWeGo is not responsible for partner actions (breach of contract, delivery delays, defective goods, etc.)
• Assert all legal claims directly against the partner

6.5 Affiliate Click Tracking

For commission and analytics purposes, we track:

• Clicks on affiliate links (time, partner, product)
• Conversions (if partner provides information)
• Session ID and User ID

Tracking is anonymous for partners (we do not send them your personal data).

7. Personal Data Protection (GDPR)

7.1 Data Controller

The controller of your personal data is:

Ondřej Smutný Business ID: 75343533 Registered address: Libichov 73, 294 42 Dobrovice, Czech Republic Email: info@giftwego.com

Data Protection Officer (DPO) is not designated (not required for sole traders). For inquiries regarding personal data protection, contact: info@giftwego.com

7.2 What Personal Data We Process

7.2.1 User Account

Required data:

• Email (account identifier)
• Name (display name)
• Hashed password (only for accounts with own password, not OAuth)

Optional data:

• First name and last name
• Phone number
• Date of birth
• Profile picture
• Preferences (language, currency, time zone)

Data from OAuth providers:

• Google/Facebook ID
• Email (pre-verified)
• Name and profile picture (if you allow)

7.2.2 Financial Data

• Stripe Customer ID (reference to your account in Stripe system)
• Payment methods: card type, last 4 digits, expiration date
• Credit history: purchases, consumption, refunds
• Invoicing information: Address, Tax ID, VAT ID (if you fill in)

NOTE: We do not store payment card numbers - they are processed exclusively by the Stripe system.

7.2.3 Recipient Profiles

• Name, age/date of birth, gender
• Relationship to you
• Interests, personality traits
• Location (city type, specific place, country)
• Health and gift restrictions
• Gift history
• Notes (free text)

7.2.4 AI Recommendation History

• Session ID
• Snapshot of recipient information (name)
• AI recommendations (title, description, justification, price)
• Feedback (rating, notes)
• Timestamp

7.2.5 Analytics Data

• IP address (anonymized)
• User Agent (browser and device type)
• Referrer (where you came from)
• Session ID
• Clicks on affiliate links

7.3 Legal Bases for Processing

We process your personal data based on:

7.3.1 Performance of Contract (Art. 6(1)(b) GDPR)

• Email, name - necessary for service provision
• Credits and payments - performance of contractual obligations
• Recipient profiles - core of AI Advisor service
• Recommendation history - service provision

7.3.2 Legitimate Interest (Art. 6(1)(f) GDPR)

• Affiliate tracking - monetization of service for sustainability
• Analytics - improving AI recommendations and user experience
• Fraud detection - protection against service abuse

7.3.3 Consent (Art. 6(1)(a) GDPR)

• Marketing emails - opt-in, default setting: NO
• Push notifications - opt-in, must enable in settings
• Analytics cookies - cookie banner

You can withdraw consent anytime in account settings.

7.4 Transfer of Data to Third Parties

7.4.1 Anthropic Inc. (Claude API)

• Purpose: Generation of AI recommendations
• Transferred data: Recipient information, occasion, budget, gift history
• Legal basis: Performance of contract (provision of AI service)
• Location: USA
• Protection: Anthropic has its own GDPR-compliant policies, data is not stored long-term

7.4.2 Stripe Inc.

• Purpose: Payment processing
• Transferred data: Email, name, payment information
• Legal basis: Performance of contract (payments)
• Location: EU data centers (available)
• Protection: Stripe has a GDPR-compliant Data Processing Agreement (DPA)

7.4.3 Google Analytics (if implemented)

• Purpose: Analysis of traffic and user behavior
• Transferred data: Anonymized IP, User Agent, website behavior
• Legal basis: Legitimate interest / Consent
• Protection: IP anonymization enabled

7.4.4 Resend (email provider)

• Purpose: Sending transactional and marketing emails
• Transferred data: Email, name, personalization data
• Legal basis: Performance of contract (transactional) / Consent (marketing)
• Location: USA/EU (depending on configuration)
• Protection: GDPR-compliant service

IMPORTANT: We do not sell or share data with any other third parties for marketing or targeted advertising purposes.

7.5 Your Rights (GDPR Art. 15-22)

7.5.1 Right of Access (Art. 15)

You have the right to obtain:

• Confirmation whether we process your data
• Copy of all your personal data
• Information about processing purpose

How to exercise: Log in to account → Settings → Export data

7.5.2 Right to Rectification (Art. 16)

You have the right to correct inaccurate or incomplete data.

How to exercise: Log in to account → Profile / Recipients → Edit data

7.5.3 Right to Erasure / Right to be Forgotten (Art. 17)

You have the right to request deletion of your personal data.

How to exercise: Log in to account → Settings → Delete account

What will be deleted:

• All recipient profiles
• All AI recommendations
• Your preferences and settings
• User account

What will NOT be deleted (legal obligation):

• Credit and payment history - we must keep for tax and accounting purposes (5 years from last transaction)
• Data will be anonymized (removal of name, email, replacement of User ID with anonymous identifier)

7.5.4 Right to Data Portability (Art. 20)

You have the right to obtain your data in machine-readable format (JSON).

How to exercise: Log in to account → Settings → Export data → Download JSON

What the export contains:

• User profile
• All recipients
• All AI recommendations
• Credit history

7.5.5 Right to Restriction of Processing (Art. 18)

You have the right to request temporary restriction of processing.

How to exercise: Contact our support → Your account will be deactivated (cannot log in, data remains stored)

7.5.6 Right to Object (Art. 21)

You have the right to object to processing based on legitimate interest (analytics, affiliate tracking).

How to exercise: Settings → Privacy → Disable analytics / affiliate tracking

7.5.7 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority:

Office for Personal Data Protection Pplk. Sochora 27 170 00 Prague 7 Tel: +420 234 665 111 Email: posta@uoou.cz Web: www.uoou.cz

7.6 Data Retention Period

7.6.1 Active Accounts

• All data is kept for the duration of the active account

7.6.2 Inactive Accounts

• After 24 months of inactivity, we will notify you by email
• After 36 months of inactivity, your account will be automatically deleted

7.6.3 After Account Deletion

• Personal data is deleted immediately (max. 30 days)
• Financial data is anonymized and kept for 5 years (legal obligation)
• Anonymized data may be used for statistical purposes

7.6.4 AI Recommendation History

• Max. 500 records per user
• Oldest records are automatically deleted when limit is exceeded
• We recommend regular export of important data

7.7 Data Security

• Passwords: bcrypt hash, 12 salt rounds
• Session: JWT token, 30-day validity
• Database: MongoDB with user isolation (every query filtered by userId)
• HTTPS: All communication encrypted with SSL/TLS
• API: Server-side only for sensitive operations
• Stripe: PCI DSS certified payment processor

7.8 Cookies

We use cookies for:

• Necessary: Session, authentication, security (without consent)
• Analytics: Google Analytics, UX improvement (with consent)
• Marketing: Retargeting (with consent)

More information in Cookie Policy [LINK].

8. Intellectual Property Rights

8.1 Application Ownership

• GiftWeGo, including design, code, databases, and content, is intellectual property of the provider
• Protected by copyright and other intellectual property laws
• You must not copy, modify, distribute, or reverse-engineer the application

8.2 Trademarks

• The name "GiftWeGo" and logo are trademarks of the provider (pending registration)
• You must not use them without our written consent

8.3 Your Data

• Recipient profiles and notes you create remain your property
• However, you grant us a non-exclusive license to use them for service provision
• License ends upon account deletion

8.4 AI Recommendations

• AI recommendations are automatically generated by the GiftWeGo system
• Not protected by copyright (absence of creative human input)
• You can freely use them for personal purposes
• You must not use them for commercial purposes (e.g., selling as your own service)

8.5 Feedback and Ideas

• If you provide us with feedback, ideas, or suggestions, you grant us a free, non-exclusive, worldwide license to use them
• We have no obligation to implement them
• You have no right to compensation for their use

9. Liability and Warranty Limitations

9.1 Service Provision "AS IS"

• We provide GiftWeGo "as is" (AS IS)
• We do not guarantee:
  • Uninterrupted service availability (outages, maintenance)
  • Error-free AI recommendations
  • Suitability of recommendations for specific recipient
  • Timeliness and availability of products at partners

9.2 Warranty Disclaimer

To the maximum extent permitted by law, GiftWeGo disclaims all warranties, including:

• Warranties of merchantability
• Warranties of fitness for a particular purpose
• Warranties of non-infringement of third-party rights

9.3 Limitation of Liability

9.3.1 Indirect Damages

GiftWeGo is not liable for:

• Indirect damages (loss of profit, loss of data, loss of reputation)
• Consequential damages resulting from use or inability to use the service
• Damages caused by third parties (partners, Anthropic, Stripe)

9.3.2 Maximum Compensation Amount

In case of proven liability, GiftWeGo's maximum compensation amount is limited to:

• Amount paid for credits in the last 12 months, OR
• 1,000 CZK

(whichever is higher)

9.3.3 Exceptions to Liability Limitations

Liability limitations DO NOT APPLY to:

• Intentional harm caused by the provider
• Gross negligence of the provider
• Health injury or injury to personal rights
• Liability under special laws (consumer protection, GDPR)

9.4 Force Majeure

GiftWeGo is not liable for non-performance caused by force majeure, including:

• Natural disasters
• Wars, terrorist attacks
• Pandemics
• Internet outages beyond our control
• Third-party outages (Anthropic Claude API, Stripe, hosting)

9.5 Technical Outages

• We make maximum effort to ensure service availability 99% of the time
• However, we cannot guarantee zero outages
• Regular planned maintenance will be announced 48 hours in advance (if possible)
• We are not liable for data loss during outages - we recommend regular exports

9.6 AI Errors and Inaccuracies

• AI may make errors, inaccuracies, or suggest unsuitable gifts
• You are fully responsible for the final gift selection
• GiftWeGo is not liable for:
  • Unsuitability of recommended gift
  • Negative reaction of recipient
  • Damages caused by unsuitable gift (e.g., allergic reaction)

IMPORTANT NOTICE: Always verify gift suitability, especially for:

• Food (allergies, dietary restrictions)
• Medicines and supplements (health restrictions)
• Weapons, alcohol, tobacco (legal restrictions)
• Live animals (care responsibility)

10. Service Termination

10.1 Termination by User

You can terminate service use at any time:

• Temporary: Simply stop using the service (credits remain)
• Permanent: Delete your account in Settings → Delete account

10.2 Loss of Credits Upon Account Deletion

• If you delete your account, you lose all unused credits
• Outside the statutory 14-day withdrawal period, credits are non-refundable and non-transferable
• We recommend using credits before deleting account
• This is without prejudice to your statutory consumer right of withdrawal within 14 days under Article 4.7.1, under which we will refund your unspent credits

10.3 Termination by Provider

GiftWeGo reserves the right to terminate your account or suspend access if:

10.3.1 Terms Violation

• You violate these Terms
• You use the service for illegal purposes
• You abuse the service (spam, scraping, automated queries without consent)
• You damage GiftWeGo's reputation

10.3.2 Fraudulent Behavior

• You perform chargebacks against legitimate payments
• You create multiple accounts to abuse welcome bonuses
• You use stolen payment cards

10.3.3 Termination Process

1. Warning: We will first notify you by email and give you a chance to rectify the problem (if possible)
2. Suspension: Temporarily suspend your account (7-30 days)
3. Permanent termination: If problem is not resolved, we permanently delete account

Exception: For serious violations (illegal activity, fraud), we may delete account immediately without warning.

10.4 GiftWeGo Service Shutdown

If we decide to shut down GiftWeGo service:

1. We will notify all users at least 60 days in advance
2. We will refund unused credits in proportional financial value
3. We will enable export of all your data before service shutdown
4. Data will be deleted after shutdown in accordance with GDPR

11. Changes to Terms of Service

11.1 Right to Change

• GiftWeGo reserves the right to change these Terms at any time
• Changes may be motivated by:
  • Changes in laws
  • Addition of new features
  • Change in business model
  • Improvement of user protection

11.2 Notification of Changes

Minor changes (grammatical corrections, clarifications):

• We will announce on website, Terms will state update date

Significant changes (change in prices, rights, liability):

• We will notify by email at least 30 days in advance
• We will highlight changes in Terms text

11.3 Your Options

If you do not agree with the changes:

• You can refuse to continue using the service
• You can delete your account before changes take effect
• We will refund unused credits (only if change significantly affects your rights)

If you use the service after changes take effect, this is considered consent to the new Terms.

11.4 Archive of Older Versions

• Older versions of Terms are archived and available upon request
• Contact our support

12. Dispute Resolution

12.1 Out-of-Court Resolution

• If you have a complaint or problem, first contact us directly
• Email: info@giftwego.com
• We will respond within 7 business days
• We will make maximum effort for amicable resolution

12.2 Alternative Dispute Resolution Body (ADR) and the ODR Platform

Discontinuation of the European ODR platform: The European Online Dispute Resolution (ODR) platform, operated by the European Commission under Regulation (EU) No 524/2013 of the European Parliament and of the Council, was discontinued on 20 July 2025. That Regulation was repealed by Regulation (EU) 2024/3228 of the European Parliament and of the Council. The platform stopped accepting new submissions on 20 March 2025 and ceased operating entirely on 20 July 2025. The link previously given here is therefore no longer functional and has been removed.

Alternative dispute resolution (ADR) body: In accordance with Section 14 of Act No. 634/1992 Coll., on Consumer Protection, and Article 13 of Directive 2013/11/EU of the European Parliament and of the Council, we inform you that the body competent for the out-of-court resolution of consumer disputes arising from these Terms is:

Czech Trade Inspection Authority (Česká obchodní inspekce) Central Inspectorate – ADR Department Gorazdova 1969/24, 120 00 Prague 2, Czech Republic Website: https://www.coi.gov.cz ADR information and application form: https://www.coi.gov.cz/pro-podnikatele/informace-pro-prodejce-zbozi-a-sluzeb/mimosoudni-reseni-spotrebitelskych-sporu-adr/

• ADR is free of charge for the consumer (each party bears its own costs) and is initiated upon your application.
• You may file the application no later than one year from the day on which you first exercised with us the right that is the subject of the dispute.
• Initiating ADR is without prejudice to your right to bring your claim before a court.

Consumers resident in other EU Member States: If you are resident in another EU Member State, you may also contact the European Consumer Centre in your country (ECC-Net) for free assistance with a cross-border dispute. European Consumer Centre Czech Republic: https://evropskyspotrebitel.gov.cz

12.3 Dispute Resolution with Businesses

If you are a business (using the service as part of your business activity):

• Disputes will be resolved by the competent court according to the provider's registered office (see below)
• General provisions of the Civil Procedure Code and Arbitration Act apply

If you are a consumer, this Article 12.3 does not apply to you. Jurisdiction in your case is governed exclusively by Article 12.4 and by mandatory consumer protection rules.

12.4 Competent Court

If dispute is not resolved out-of-court or by arbitration:

For consumers resident in the Czech Republic:

• Territorial jurisdiction is governed by the general rules of Act No. 99/1963 Coll., the Code of Civil Procedure – in particular Sections 84 to 87 (the general court is normally the court of the defendant's domicile; in the cases listed in Section 87, for example claims for compensation of damage under Section 87(b), jurisdiction is available at the claimant's choice).
• Under Section 89a of the Code of Civil Procedure, no agreement on territorial jurisdiction may validly be concluded between a business and a consumer. Nothing in these Terms therefore restricts jurisdiction to your detriment.

For consumers resident in another EU Member State:

• Under Article 18(1) of Regulation (EU) No 1215/2012 of the European Parliament and of the Council (Brussels I bis), you may bring proceedings against us, at your choice, either in the courts of the Member State in which we are domiciled (the Czech Republic) or in the courts of the place where you are domiciled.
• Under Article 18(2) of the same Regulation, we may bring proceedings against you only in the courts of the Member State in which you are domiciled.
• These rules may be departed from, under Article 19 of the Regulation, only by an agreement entered into after the dispute has arisen, an agreement allowing the consumer to bring proceedings in courts other than those indicated, or an agreement between parties who were both domiciled or habitually resident in the same Member State at the time the contract was concluded.

For businesses:

• The general court of the provider is the District Court in Mladá Boleslav (Okresní soud v Mladé Boleslavi), based on the provider's registered office in Dobrovice, Mladá Boleslav district.
• Where a regional court has subject-matter jurisdiction at first instance for the dispute (Section 9 of the Code of Civil Procedure), that court is the Regional Court in Prague (Krajský soud v Praze).

12.5 Governing Law

These Terms are governed by the laws of the Czech Republic.

13. Final Provisions

13.1 Completeness of Terms

These Terms of Service together with:

• Privacy Policy [LINK]
• Cookie Policy [LINK]

constitute the entire agreement between you and GiftWeGo regarding service use.

13.2 Severability

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in full force.

Invalid provision will be replaced by a valid provision that most closely corresponds to the original intent.

13.3 Assignment of Rights

• You may not assign your rights or obligations under these Terms to a third party
• GiftWeGo may assign rights and obligations to a third party (e.g., when selling the business)
• We will inform you of assignment by email

13.4 Waiver of Rights

If GiftWeGo does not enforce any right or provision of these Terms, it does not constitute a waiver of that right.

We may exercise this right later.

13.5 Survival of Provisions

Provisions that should survive termination of contract (liability, intellectual property, governing law) remain in force even after termination.

13.6 Headings

Section headings are provided for clarity only and have no legal significance.

13.7 Contact Information

GiftWeGo Service Provider:

Ondřej Smutný Business ID: 75343533 Not VAT registered Registered address: Libichov 73, 294 42 Dobrovice, Czech Republic Email: info@giftwego.com Web: https://giftwego.com

Data Protection Officer (DPO): Not designated (not required for sole traders) For GDPR inquiries: info@giftwego.com

Technical Support: Email: info@giftwego.com

13.8 Language Versions

These Terms are available in Czech, Slovak, English, German, and French.

In case of discrepancy between language versions, the Czech version takes precedence.

Confirmation and Consent

By using GiftWeGo service, you confirm that:

✓ You have read and understood these Terms of Service ✓ You agree to these Terms of Service ✓ You are over 18 years old (or have consent of legal guardian) ✓ Provided information is truthful and complete ✓ You will use the service in accordance with these Terms and applicable laws

Effective date: July 27, 2026 Version: 1.4

© 2025 GiftWeGo. All rights reserved.