Terms of Service

New version of the Terms of Service, taking effect on 28 November 2026. Until then, the previous version applies.

This version is effective from: 28 November 2026 · Previous version: Terms of Service effective before 28 November 2026

These Terms of Service describe how the GiftWeGo service works, what you can buy from us, at what price, and what rights you have. We have written them to match what the app actually does. How we process personal data is described in the separate Privacy Policy.

1. Introductory provisions

1.1 Operator

The GiftWeGo service is operated by:

• Ondřej Smutný, sole trader registered in the Czech Trade Register, company ID (IČO): 75343533, registered office Libichov 73, 294 42 Dobrovice, Czech Republic
• The operator is not registered for VAT. All prices are final and no VAT is added.
• Email: info@giftwego.com · web: giftwego.com

(hereinafter “GiftWeGo”, the “operator” or “we”)

Point of contact under Regulation (EU) 2022/2065 (DSA): the single point of contact for users and public authorities is the email address info@giftwego.com. You can communicate with us in Czech, Slovak, English, German or French.

1.2 Definitions

• Service – the web application at giftwego.com, including the mobile apps for Android and iPhone, the Chrome extension and the connection to AI assistants (Art. 5.5 and 5.6).
• User (“you”) – anyone who uses the service, with or without an account.
• Consumer – a user who is a natural person and does not use the service in the course of their business. Provisions marked as applying to consumers apply only to consumers; these Terms never limit a consumer’s mandatory rights.
• Business user – a user who uses the service in the course of their business (typically Vouchers for business and Premium, Art. 4.11 to 4.13).
• Digital content – data produced and supplied in digital form (e.g. an AI gift idea, a downloaded voucher, a gift tag).
• Credits – units used to pay for selected features (Art. 4.1). Own credits are credits you buy or receive as a bonus (e.g. welcome credits); they do not expire. Monthly AI credits are included free of charge every month according to your plan, can only be used for AI and expire at the end of the month (Art. 3.2).
• AI idea – one gift idea from the AI Advisor (Art. 3). AI action – one AI-written text in Gift Manager (a celebration plan, a thank-you note, a reply to a letter to Santa).

1.3 What the service includes

• AI Advisor – gift ideas from artificial intelligence (Art. 3).
• Recipients and reminders – profiles of the people you give gifts to, their occasions and email reminders (Art. 5).
• Gift voucher editor – designing a voucher is free; you only pay to download the finished voucher (Art. 4.14).
• Cloud – storage for your templates, images and files (Art. 4.10).
• Vouchers for business and Premium – business vouchers with codes for business users (Art. 4.11 to 4.13).
• Gift Manager and GiftWeGo Plus – where available for your account, they are governed by separate chapters at the end of these Terms.
• Chrome extension, connection to AI assistants (MCP) and mobile apps for Android and iPhone (Art. 5.5 to 5.7).

The affiliate programme for partners who recommend GiftWeGo is governed by separate Affiliate Program Terms.

1.4 Conclusion of the contract

• A free account contract is concluded by registering. You can use part of the service (e.g. the voucher editor and buying a voucher) without an account – in that case these Terms apply to the extent you use the service.
• A paid contract (credits, vouchers, Christmas Pass, subscriptions) is concluded by completing the payment. On the website the process is always the same: you choose a product → in our window you confirm your consent to immediate performance (Art. 4.7.1) → in the Stripe payment gateway you check the price and currency and complete the payment. Until the payment is completed you can cancel the order or correct the details you entered at any time (go back).
• A purchase in the Android mobile app (credits and the annual GiftWeGo Plus subscription) takes place through Google Play: you check the price and complete the purchase in the Google Play window. The purchase is sold to you by Google under the Google Play terms; we then provide the purchased credits or Plus to you under these Terms (Art. 4.15).
• A purchase in the iPhone mobile app (credits, a gift voucher, annual or lifetime GiftWeGo Plus) takes place through the App Store: you check the price and complete the purchase in the App Store window. The purchase is sold to you by Apple under its terms; we then provide the purchased credits or Plus to you under these Terms. Refunds for App Store purchases are made only by Apple (Art. 4.15.2).
• We will send you a contract confirmation by email after delivery (subject, price, information on withdrawal and a record of your consent); we do the same for a purchase through Google Play or the App Store, where Google or Apple additionally sends you the payment receipt (Art. 4.15). We do not store each contract individually as a text document in your account, but the current and previous versions of the Terms are available on this page and you have the confirmation in your email.
• You conclude the contract in the language in which you use the service (Czech, Slovak, English, German or French).
• By using the service you agree to these Terms. If you do not agree with them, do not use the service.

2. Account

2.1 Registration and sign-in

• You create an account with an email and password, or by signing in with Google. You use the same account on the web, in the mobile app and in the Chrome extension.
• The password must have at least 10 characters and must not be common or easy to guess (e.g. 1234567890); character groups (capital letters, digits…) are not required. We store it only as a one-way hash (bcrypt); nobody knows it in readable form, not even us.
• A sign-in is valid for 30 days, after which you sign in again. On a shared device, sign out after use. In Settings you can sign out of all devices at once (web and app); changing or resetting your password signs you out on your other devices.

2.2 Who can create an account

Anyone over 16 can create an account. Paid services may only be ordered by an adult, or by a minor with the consent of a legal guardian. Enter truthful information in your account.

2.3 Account security

• Protect your sign-in details and do not share your account with other people (for planning together, use the household in Gift Manager).
• You are responsible for activity in your account, unless it occurred through no fault of yours.
• If you suspect misuse of your account, change your password and write to us at info@giftwego.com.

2.4 Welcome credits

A new account receives 10 free credits. Welcome credits cannot be paid out or transferred, and creating additional accounts to obtain them is misuse of the service (Art. 10.3).

2.5 Emails and notifications

• Emails about your account and payments (contract confirmation, invoice, subscription renewal and cancellation, failed payment, upcoming data deletion, notice before an inactive account is deleted under section 10.5) are always sent, because they relate to the contract.
• Other notifications – reminders of recipients’ occasions, storage-full alerts, Gift Manager notifications – can be switched on or off in Settings › Notifications and emails. In-app notifications (the bell) can be set by category; the “Account and payments” category is always on.
• Push notifications in the Android mobile app: if you allow notifications in the app, we send to your phone the same notifications you see in the bell (according to the categories you have switched on). You can turn them off in your phone settings or by signing out in the app. The app schedules occasion reminders directly on your phone (Art. 5.4).
• Marketing messages (tips and news): to users with an account and to customers who bought a voucher from us without an account, we occasionally email tips on using the service and offers of our own similar services (e.g. the app, Gift Manager, gift vouchers, GiftWeGo Plus) – never offers from other companies. You can decline them right at sign-up (the “I don’t want to receive them” checkbox; for an account created via Google or Apple, in a notice right after your first sign-in – until you answer, we do not send them), after paying for a voucher without an account (Art. 4.14.3), with one click in every email and at any time in Settings › Notifications and emails. To accounts created before 29 October 2026 we send them only if you have consented or have purchased from us.

3. AI Advisor

3.1 Description of the service

The AI Advisor suggests gifts using artificial intelligence (the Claude model by Anthropic) based on the information you enter: the recipient’s profile (age, gender, interests, personality and more), the occasion, the budget, and optionally gifts they have already received and a list of things they do not want (blacklist). Ideas that would break the blacklist are replaced by the AI.

Without an account you can try quick AI tips on the gift-idea pages (at most 3 requests a day, free of charge); they are processed by Anthropic’s Claude AI model and are not saved to any account.

3.2 Price and monthly AI credits

The basics are free. You pay for AI ideas and AI actions with credits: 1 credit = 1 AI gift idea or 1 AI action. An AI idea is one gift idea from the AI Advisor; an AI action is one AI-written text in Gift Manager (a celebration plan, a thank-you note or a reply to a letter to Santa).

Monthly AI credits. With an account you get monthly AI credits free of charge every calendar month: 10 credits without a paid plan, 20 credits with an active Christmas Pass (Art. 4.14.5) and 30 credits with GiftWeGo Plus (GiftWeGo Plus chapter); if you have both Plus and the Pass, the credits do not add up and the number for GiftWeGo Plus applies. Lifetime GiftWeGo Plus has the same monthly AI credits as the free version (Lifetime Plus article). The numbers for each plan are also shown on the pricing page, and the app shows your balance. Monthly credits reset on the 1st day of each month (Prague time); unused credits expire and do not carry over. If your plan changes during a month, the number for the new plan applies from the change, and credits you have already used that month count towards it. You do not buy monthly AI credits – they cannot be paid out, transferred or used for a gift voucher or other paid features; they can only be used for AI ideas, AI actions and AI suggestions in email reminders (Art. 3.6).

Order of use. For AI, monthly credits are always used first, and only then your own credits (purchased and welcome credits, Art. 4.1), which do not expire. If your monthly credits do not cover a request, the request is split – for example, a request costing 5 credits when you have 2 monthly credits left is paid with 2 monthly and 3 own credits. If your own credits are not enough either, no AI ideas are generated and nothing is deducted (you can buy more credits), an AI action offers a template text free of charge, and an email reminder arrives without AI suggestions (Art. 3.6). An AI action started in Gift Manager by a household member is paid with that member’s credits.

Number of ideas. Before generating, you choose the number of ideas (5, 10, 15 or 20); one AI Advisor request therefore costs at least 5 credits.

Fair use – monthly AI cost cap. For monthly credits, each plan also has a monthly cap on AI costs (the actual cost of computing the AI model that using your monthly credits causes us). The cap is only a safeguard against misuse and technical errors: it is set so that it always covers all monthly credits of your plan, even if you use them on the most demanding requests. If it were reached nevertheless, it works like used-up monthly credits – you can keep using AI with your own credits, which the cap does not limit. The cap resets together with the monthly credits.

Temporary restriction of free AI features. We provide the monthly AI credits of the free version within an overall monthly budget for running AI. In case of exceptional demand we may temporarily restrict them until the end of the month; own credits and monthly credits with GiftWeGo Plus (other than Lifetime Plus) or a Christmas Pass are not affected. Lifetime GiftWeGo Plus has monthly credits like the free version, so this restriction applies to it as well. During a restriction you can use AI with your own credits; without them, Gift Manager offers a template text.

From 27 October 2026. The monthly AI credits under this article apply from 27 October 2026 and replace the former separate monthly limits on AI ideas and AI actions.

3.3 Nature of AI suggestions

• AI suggestions are inspiration, not a binding recommendation. The final choice of gift is yours.
• The AI can be wrong: suggest an unsuitable gift, or give an inaccurate description or price. The quality of suggestions depends on how complete the information you enter is.
• Prices are indicative and we do not check product availability. The AI suggests types of gifts, not specific offers from shops.
• Always check that a gift is suitable yourself, especially for food, cosmetics and supplements (allergies, diets), alcohol, medicines, animals and age-restricted items.

3.4 When credits are charged

• Before generating, we check how many monthly AI credits (including the cost cap under Art. 3.2) and own credits you have.
• When generation starts, we reserve (deduct) the credits needed for the request – monthly credits first, the rest from your own credits (Art. 3.2). If generation fails, we return them straight away – you pay nothing and no monthly credits are used up; for own credits, your credit history shows both the deduction and the refund.
• You start an AI action in Gift Manager only at your own request, and it costs 1 credit. If you have no monthly or own credits, or the AI fails, Gift Manager offers a template text free of charge and nothing is deducted.
• If the AI suggests a product from your blacklist, that is an error – we will refund the credits for such a suggestion on request (Art. 4.7.2).

3.5 History of suggestions

Generated suggestions are saved in your account history so you can come back to them and the AI does not repeat them. We keep at most the 500 most recent records; older ones are deleted automatically. The history is deleted when you delete your account.

3.6 AI suggestions in email reminders

In Settings › Notifications and emails you can switch on “Include Gift Recommendations” for occasion reminder emails. When this option is on and you have at least 5 credits (monthly AI credits and own credits combined), we generate AI gift suggestions for the reminder and use 5 credits for them – monthly credits first, the rest from your own credits (Art. 3.2). If you do not have enough credits, the reminder arrives without suggestions and nothing is deducted. The option is off by default – only you can switch it on, and without that we do not deduct any credits for reminders. You can switch it off at any time.

3.7 Processing of data by artificial intelligence

We pass the data needed for a suggestion to the AI model provider (Anthropic). We do not send them contact details (email, phone) of recipients or of you. Details about AI providers and data transfers are in the Privacy Policy.

4. Credits, payments and paid services

4.1 Credits

Credits are prepaid units in your account. You use them to pay for:

• Own credits do not expire for as long as you have an account.
• For AI ideas, AI actions and AI suggestions in reminders, monthly AI credits (Art. 3.2) are used first – you get them free of charge and they expire at the end of the month; own credits are only used for the rest. You pay for the other features in the table (voucher, AI product check, AI in the editor, business codes, template activation) with own credits only.
• Credits are non-transferable – they cannot be moved to another account, sold or exchanged for money (except for refunds under Art. 4.7).

4.2 Credit packages and prices

• The currency follows the currency set in your account, otherwise the website language (Czech → CZK; Slovak, German and French → EUR; English → USD). The price in the currency shown in the payment gateway before you complete the payment is binding.
• Prices are final; the operator is not registered for VAT.
• In the Android mobile app you can also buy credits through Google Play. Prices in the app follow the Google Play price list and may differ from the table above; the price shown in Google Play before you complete the payment is binding. The payment is processed by Google under the Google Play terms (for customers in the EEA and the United Kingdom, the Google Play purchase is sold by Google Commerce Limited, Ireland). We add the credits as soon as Google confirms the payment; if we cannot add them, we do not confirm the purchase and Google automatically cancels it and refunds you within 3 days. Details of in-app purchases are set out in Art. 4.15.
• In the iPhone mobile app you can buy credits through the App Store. Prices in the app follow the App Store price list and may differ from the table above; the price shown in the App Store before you complete the purchase is binding. The purchase is sold to you by Apple (for customers in the EU, Apple Distribution International Ltd., Ireland) and refunds are made only by Apple. We add the credits as soon as Apple confirms the payment. Details are set out in Art. 4.15.2.

4.3 Payments via Stripe

• Card payments (and other methods the payment gateway offers) are processed by Stripe (Stripe Payments Europe, Ltd. and companies of the Stripe group).
• You enter card details directly into the Stripe payment gateway; card numbers never reach us and we do not store them.
• You can save your card in the payment gateway for further purchases and subscriptions. A saved card is stored with Stripe; we only keep a reference to it and display data (card type, last 4 digits, expiry). You can ask us to remove a saved card at any time at info@giftwego.com; a card linked to a running subscription is used to renew it until you cancel the subscription.
• Discount codes can be applied in the payment gateway when buying credits and subscriptions, if we issue them for a given promotion. They cannot be applied retroactively to purchases already made.

4.4 Receipts

The receipt (invoice) is issued by the Stripe payment gateway and sent to you by email. For subscriptions, you will also find invoices on the My subscription page. As we are not VAT-registered, receipts are issued without VAT. For purchases through Google Play, Google sends you the payment receipt, and for purchases through the App Store, Apple does (Art. 4.15).

4.5 Delivery

We deliver everything electronically; nothing is sent by post: credits are added to your account as soon as the payment is confirmed, you can download a voucher right after paying (and we email it to you), and a subscription starts right after payment.

4.6 Credit history

In your account (the Credits page) you can see the history of credit purchases and usage: date, type of movement (purchase, bonus, usage, refund, manual adjustment), number of credits and description. The use of monthly AI credits also appears in the history, with a note saying which credits paid for it and how many monthly credits you have left (e.g. “from monthly credits (7 of 10 left)”); for a request split between monthly and own credits you see both parts.

4.7 Withdrawal from the contract and refunds

4.7.1 Credits, vouchers and the statutory right of withdrawal

Statutory consumer right of withdrawal (14 days)

If you are a consumer, under Section 1829(1) of Act No. 89/2012 Coll., the Czech Civil Code (the “Civil Code”; implementing Directive 2011/83/EU of the European Parliament and of the Council on consumer rights), you have the right to withdraw from a contract concluded at a distance within 14 days of its conclusion, without giving any reason and without any penalty. For our products (credits, vouchers, Christmas Pass, subscriptions) the period runs from the conclusion of the contract, as we do not supply any physical goods. You can notify us of your withdrawal by any unequivocal statement, for example by email to info@giftwego.com, but most easily using the withdrawal form, where you will also find a model form. The deadline is met if you send the withdrawal no later than on its last day.

Legal nature of our products

All our products are 100% digital. We do not supply any physical goods, we print nothing and send nothing by post.

• Credits are a prepaid unit of account. Adding them to your account is not in itself a supply of digital content – at that moment no content has yet been supplied to you.
• An AI suggestion generated with credits is digital content within the meaning of Section 2389a of the Civil Code, not supplied on a tangible medium.
• A gift voucher that you create in the editor and download as a PDF or PNG is also digital content, not goods. Therefore the exception under Section 1837(d) of the Civil Code cannot apply (goods made to the consumer’s specifications) – it applies only to tangible movable items. The fact that you design the voucher yourself does not in itself exclude your right of withdrawal.
• Cloud Storage and Premium are digital content services provided as subscriptions. GiftWeGo Plus is a digital content service provided as an annual subscription, or as Lifetime Plus for a one-off payment.

When the right of withdrawal is lost and when it is not

Conditions under which the right of withdrawal is lost (Section 1837(l) Civil Code)

For digital content not supplied on a tangible medium, the right of withdrawal is lost only if all of the following conditions are met cumulatively:

1. supply of the digital content has actually begun;
2. you gave your express prior consent to this before the 14-day period expired;
3. you were informed and acknowledged that you thereby lose the right of withdrawal;
4. we provided you with confirmation of the contract in text form under Section 1824a(1) and (2) of the Civil Code.

If all these conditions are met, the right of withdrawal regarding content already supplied is lost. If any of them is missing, you retain the right of withdrawal and we are not entitled to demand any payment from you for digital content already supplied (Sections 1834 and 2389o Civil Code; Art. 14(4) of Directive 2011/83/EU).

How this works at GiftWeGo (purchases on the website and payments with credits; Art. 4.15 applies to purchases through Google Play and the App Store)

• We collect consent before payment. Before we redirect you to the payment gateway (or before you pay with credits), you must tick an express box in our window by which you (a) request that performance begins before the 14-day period expires and (b) acknowledge that you thereby lose the right of withdrawal once the digital content has been supplied. Without ticking it, we will not start the payment. We keep a record of each consent – date and time, the exact wording you saw, the language, the version of these Terms, the product and price, the IP address and the browser. This fulfils conditions 2 and 3.
• We send you the contract confirmation by email. After supply, we send you a confirmation of the contract in text form under Section 1824a of the Civil Code. It contains the subject and price of the performance, information on the right of withdrawal including the date the period ends, a link to the withdrawal form and the record of your consent. This fulfils condition 4. If you do not receive the confirmation, write to us at info@giftwego.com and we will send it again.
• The exception therefore applies to used credits and downloaded vouchers. If all four conditions are met, the right of withdrawal is lost to the extent of the content already supplied – for generated AI suggestions and downloaded vouchers. The price for this performance is not refunded.
• We always refund unused credits. If you withdraw within the period, we refund the proportionate part of the price corresponding to the unused credits from that purchase – regardless of the consent given.
• If any condition is missing for your payment, you have the full right of withdrawal. We never give consent on your behalf. If we did not record consent for a particular payment or the contract confirmation was not delivered to you, we will refund the full amount paid if you withdraw within the statutory period.

Our costs are not a reason to refuse withdrawal. The fact that generating an AI suggestion costs us money, or that you designed the voucher yourself, is not a separate statutory exception from the right of withdrawal. The only relevant exception is Section 1837(l) of the Civil Code, which depends on all four conditions being met.

Refunds

• We will refund you no later than 14 days after receiving your withdrawal, using the same means of payment you used, unless we agree otherwise. We charge nothing for withdrawal.
• When the money is refunded, the credits, vouchers or subscription concerned are removed from your account.
• Purchases through Google Play (Android app): you conclude the purchase contract with Google, and withdrawal and refunds are governed by Art. 4.15. You can also send your withdrawal to us (please include the Google Play order number, which starts with “GPA.”); we then refund you through Google Play to the payment method in your Google account.
• Purchases through the App Store (iPhone app): you conclude the purchase contract with Apple, and withdrawal and refunds are governed by Art. 4.15.2. Refunds for App Store purchases are made only by Apple – you request a refund at reportaproblem.apple.com. You can also notify us of your withdrawal; we will send you instructions and support your request with Apple.

This information does not affect your rights in respect of defective performance (Art. 9.2) or claims under Art. 4.7.2.

4.7.2 Technical errors

If, because of an error on our side, credits are deducted but no suggestion is generated, or the result is clearly defective (e.g. a suggestion from your blacklist), we will refund the deducted credits on request, or money for them. Write to us at info@giftwego.com describing the problem; we will reply within 7 working days. A refund to your card may take another 5–10 working days depending on your bank.

4.8 Subscriptions – common rules

For all subscriptions (GiftWeGo Plus, Premium and existing Cloud Storage subscriptions):

• A subscription renews automatically for another period at the same price until you cancel it; the payment is charged to the card saved with Stripe. For GiftWeGo Plus bought in the app through Google Play, the payment is charged by Google (Art. 4.15 and the GiftWeGo Plus chapter). For GiftWeGo Plus bought in the iPhone app through the App Store, the payment is charged by Apple (Art. 4.15.2).
• You can cancel it at any time, effective at the end of the paid period: in your account (the My subscription page; for Premium, the Premium section of the business account; Plus from Google Play in Google Play), or without signing in via the Cancel subscription link in the footer of every page (cancellation form). We immediately confirm receipt of the cancellation by email with the date and time of receipt. You cancel Plus from the App Store in your iPhone settings; we cannot cancel it for you, so if you send us a cancellation we will send you instructions (Art. 4.15.2).
• Cancelling at the end of the period is not a withdrawal from the contract; the price for the current period is not refunded. This does not affect the rights under Art. 4.7.1 (withdrawal within 14 days) or the rights of consumers in other EU countries under the GiftWeGo Plus chapter.
• If the renewal payment cannot be charged, the payment gateway will retry it over the following days; if it fails, the subscription ends.

4.9 Price changes

• Prices of one-off purchases apply as shown at the time of purchase. A change to the price list does not affect purchases already paid.
• We will notify you by email of any change in the subscription price for the next period at least 30 days in advance; if you do not agree with it, cancel the subscription before the renewal.

4.10 Cloud Storage

Cloud is used to store your voucher templates, images, AI images and custom fonts, and photos in Gift Manager. You can access it from any device after signing in.

Paid storage. If GiftWeGo Plus is offered, 250 MB of paid storage is part of it (GiftWeGo Plus chapter) and we no longer conclude new stand-alone Cloud Storage subscriptions. An existing Cloud Storage subscription remains yours on its existing terms (Art. 4.10.3) until you cancel it.

4.10.1 What Cloud lets you do

• save voucher templates and open them on another device,
• upload your own images and save AI images,
• with paid storage, upload custom fonts.

4.10.2 Free version

• 50 MB of storage per account (voucher editor files and photos in Gift Manager),
• 1 saved template and 3 own images,
• 3 AI images free per month; you can keep at most 3 AI images saved (further generation with credits, Art. 4.14.7),
• custom fonts cannot be uploaded.

4.10.3 Paid storage (Plus, Premium or a Cloud Storage subscription)

• 250 MB of storage per account, with no limit on the number of templates, images and AI images (only the quota applies),
• custom fonts.

A Cloud Storage subscription costs CZK 468 per year (equivalent to CZK 39 a month), €19.08 per year in euros and $22.68 per year in dollars; it is paid a year in advance and renews under Art. 4.8. We only offer it if GiftWeGo Plus is not offered.

4.10.4 End of paid storage

• If a Cloud Storage subscription ends (cancellation or unpaid renewal) and you do not have paid storage otherwise (Plus or Premium), a 7-day grace period runs from the end of the paid period. We will warn you by email before it ends. Until then you can download your files or renew the subscription. After the grace period, we permanently delete the files from the cloud; deletion is irreversible and we will notify you of it.
• If GiftWeGo Plus or Premium ends, we do not delete files: they remain stored and available for download, but you can upload new ones only after freeing space below the free-version limit.

4.10.5 Your content in the cloud

• Content you upload remains yours. You only grant us a non-exclusive right to store it and display it to you until you delete it, solely for providing the service.
• Upload only content you have the rights to. Uploading content that infringes the rights of others (copyright, trademarks, privacy), illegal content and malicious code is prohibited. How to report and remove such content is described in Art. 8.4.
• We recommend backing up important files; our liability for data loss is governed by Art. 9.

4.10.6 Refunds for Cloud Storage

After the 14-day withdrawal period has expired, the price for the current period is not refunded. This does not affect your right to withdraw within 14 days (Art. 4.7.1) – in which case we refund the proportionate part of the price for the unused period – or your rights in respect of defective performance (Art. 9.2).

4.11 Vouchers for business

The Vouchers for business section is intended for business users who issue their own gift vouchers to their customers. GiftWeGo only provides the tool; the voucher contract with the voucher holder is concluded by the business, not by GiftWeGo.

4.11.1 What the tool lets you do

• create vouchers with a monetary value (which can also be redeemed in parts) or with a percentage discount (redeemed once),
• generate a unique code and QR code for each voucher, download the voucher as an image and send it by email,
• verify and redeem codes, track the balance and redemption history (date, amount, optionally customer identification and a note),
• set a voucher’s validity and extend it once by 1 year.

4.11.2 Free codes and paid codes

• Every account has 5 active codes free of charge (active = generated and not yet redeemed). Redeeming or deactivating a code frees up a slot.
• Beyond this limit a code costs 2 credits, or when paying by card CZK 5 / €0.21 / $0.24 per code (at least 10 codes per payment).
• With active Premium, codes are free and unlimited.

4.11.3 Your responsibility

You are responsible for setting the value and validity of vouchers, for handing them over to customers, for performance towards voucher holders and for your tax and accounting obligations. Customer data that you enter into the tool (e.g. when sending a voucher by email or when redeeming it) is processed by us as a processor on your instructions (see the Privacy Policy). Codes of vouchers sold to customers are not deleted when your account is deleted, so that their holders can redeem them.

4.12 Premium (for businesses)

4.12.1 What Premium includes

• unlimited generation of business codes free of charge (Art. 4.11.2),
• free activation of templates for business vouchers (Art. 4.13),
• 250 MB of paid storage (Art. 4.10.3),
• if GiftWeGo Plus is offered, also all Plus benefits for the duration of Premium (GiftWeGo Plus chapter),
• priority handling of support requests.

4.12.2 Price

Premium is paid monthly in advance and renews under Art. 4.8.

4.12.3 After Premium ends

Premium lasts until the end of the paid period. Then the account returns to the free version: codes already generated remain valid, but new codes beyond the free limit will be charged; files in the cloud remain under Art. 4.10.4.

4.12.4 Refunds for Premium

Premium is a service for business users. If you are nevertheless a consumer, you have the right to withdraw within 14 days under Art. 4.7.1 (we refund the proportionate part of the price for the unused period). Otherwise the price for the current period is not refunded; this does not affect rights in respect of defective performance.

4.13 Activating templates for business vouchers

4.13.1 What activation is for

To use a voucher template for business vouchers with codes, it must be activated once. Activation is permanent, does not expire and you can keep editing the activated template. Deleting a template does not refund the activation.

4.13.2 Price of activation

4.14 Gift vouchers from the editor

4.14.1 Price list

Designing a voucher in the editor is always free. You only pay to download the finished voucher:

The price in the currency shown before you complete the payment is binding. The operator is not registered for VAT.

4.14.2 What one voucher is

• A voucher means one design in the editor. After payment you download it in PNG and PDF format and we also send it to you by email.
• A paid voucher (with an account) can be downloaded up to 3 times without further payment – for example after correcting a typo.
• A new voucher is a design you start by choosing a different template, loading a template from “My templates”, a blank canvas, or after deleting the voucher. Editing a paid voucher for a different recipient is also a new voucher.
• A voucher paid without an account is delivered once: you download it after payment and receive it by email. If you sign in or register after the payment – with the same email you entered for the payment, or within 24 hours in the same browser – you can add the paid voucher to your account.

4.14.3 Paid vouchers in your account and purchases without an account

• With an account, every paid voucher (design and preview) is saved to the Paid vouchers section. From there you can open it at any time and download it again within the limit under Art. 4.14.2. We keep the last 100 paid vouchers for as long as the account exists.
• When you buy without an account, we use the email from the payment to send the voucher, the receipt and reminders you set yourself (e.g. “Jana’s birthday is in a week”), and occasionally to offer our similar services – you can decline this right after the payment and in every email.

4.14.4 Bundle of 3 vouchers

• The bundle contains 3 different vouchers, which are added to your account. You can use them at any time – they do not expire.
• The bundle is non-transferable and cannot be moved to another account or exchanged for credits.

4.14.5 Christmas Pass

• The Christmas Pass is sold from 1 October to 15 January and is valid from payment until the next 31 January (23:59 Prague time). It does not renew and nothing else is charged automatically.
• While it is valid you create and download up to 30 different vouchers per season without further payment (fair use, see below). While the Pass is valid you also have the monthly AI credits of the Christmas Pass – 20 credits a month under Art. 3.2 (also shown on the pricing page), including the monthly AI cost cap.
• Fair use (safety limit): the Pass is intended for you and your loved ones. To prevent resale and abuse there is a limit of 30 different vouchers for the validity of the Pass; you can download each voucher up to 3 times. For questions about the limit, contact info@giftwego.com.
• The Pass is personal and non-transferable. Vouchers created with the Pass are for giving; selling them in bulk to third parties is prohibited. In case of obvious abuse (e.g. account sharing, resale) we may restrict the Pass; we will inform you of the reasons.

4.14.6 Withdrawal from the contract for vouchers

• Art. 4.7.1 applies to individual vouchers: by downloading a voucher after giving consent (and meeting all four conditions), the right of withdrawal regarding that voucher is lost.
• Bundle: if you withdraw within the period, we refund the proportionate part of the price corresponding to vouchers not yet used – always, regardless of the consent given.
• Christmas Pass: if you withdraw within the period, we refund the price of the Pass reduced by CZK 49 for each voucher already downloaded (in euros and dollars by the price of one voucher with an account in that currency), up to the price of the Pass. If you have not downloaded any voucher, we refund the full price.
• If any of the conditions under Art. 4.7.1 is missing for the payment, we refund the full amount paid.

4.14.7 AI in the voucher editor

In the editor you can have the AI suggest the voucher text or generate an image. Every month you get 10 AI texts and 3 AI images free; beyond this limit you pay with credits (1 credit = 10 AI texts or 3 AI images). Generation only takes place at your request; you are responsible for the content you create with the help of AI and use (Art. 8.3).

4.15 In-app purchases (Google Play and App Store)

In the GiftWeGo mobile app you buy through your phone’s app store: in the Android app through Google Play (Art. 4.15.1), in the iPhone app through the App Store (Art. 4.15.2).

4.15.1 Android app (Google Play)

• What you can buy: in the GiftWeGo mobile app for Android you can buy credit packages (Art. 4.2) and the annual GiftWeGo Plus subscription (GiftWeGo Plus chapter) through Google Play. You buy other paid services on the website.
• Gift voucher and lifetime Plus in the app: you can also pay for a single gift voucher from the editor directly through Google Play in the app – we add credits worth the voucher price and use them on the voucher straight away (same terms as paying for a voucher with credits, Art. 4.14). You can buy lifetime GiftWeGo Plus in the app with a one-time payment and you get a one-time 300 credits with it, which don’t expire as long as you have an account (GiftWeGo Plus chapter, Art. 14.11). If Google refunds lifetime Plus, Plus ends immediately and we remove unused bonus credits.
• Seller: the Google Play purchase is sold to you by Google under the Google Play Terms of Service – for customers in the EEA and the United Kingdom by Google Commerce Limited, Ireland. You conclude the purchase contract with Google and Google processes the payment. Once the payment is confirmed, we add the credits or Plus to the GiftWeGo account you are signed in to in the app, and we provide them under these Terms in the same way as for a purchase on the website, unless this article states otherwise.
• Price: the price shown in Google Play before you complete the purchase is binding. It may differ from the price list on the website; prices are final.
• Consent to the start of performance: before the purchase, the app asks for your express consent to making the credits or Plus available immediately and explains what this means for your right of withdrawal – just as on the website (Art. 4.7.1). We store the consent with its date and time, exact wording, language, the version of these Terms and, once the purchase has been verified, the Google Play order number. Without consent (e.g. in an older version of the app) we still credit the purchase; your right of withdrawal then remains preserved for the full 14 days.
• Contract confirmation and receipt: as soon as Google confirms the payment and we have credited the credits or Plus, we send a confirmation of the contract to the email address of your GiftWeGo account (what you bought, the price according to Google Play if known to us, the order number, the date, a link to the version of these Terms in force at the time of purchase, the record of your consent or information on withdrawal and, for Plus, how to cancel the subscription). We send the confirmation once per purchase, not on every renewal of Plus. Google sends the payment receipt (also for every renewal) to the email of your Google account; you can also find the purchase in your Google Play order history. Stripe invoices are not issued for these purchases.
• Crediting: we add the credits or Plus as soon as Google confirms the payment; for a pending payment (e.g. in cash), only once it has been paid. If we cannot credit the purchase (e.g. because you already have GiftWeGo Plus), we do not confirm the purchase and Google automatically cancels it and refunds you within 3 days.
• Withdrawal from the contract and refunds: you retain the statutory consumer right to withdraw from the contract within 14 days. For a Google Play purchase you exercise it with Google under the Google Play terms (for digital content made available immediately, Google may ask for your consent to the loss of this right); you can also ask Google for a refund under its refund policy. You can also send your withdrawal to us within 14 days of the purchase (withdrawal form or info@giftwego.com, with the Google Play order number, which starts with “GPA.”) – we will then refund you through Google Play at least the price of the unused credits from that purchase and, for Plus, the proportionate part of the price for the remaining subscription period, i.e. the same as for a purchase on the website.
• Refunds and cancellation of the purchase by Google: if Google refunds the money or cancels the purchase, we remove the credits or Plus concerned from your account (Plus ends immediately).
• This does not affect your rights in respect of defective performance (Art. 9.2) or claims under Art. 4.7.2.

4.15.2 iPhone app (App Store)

• What you can buy: in the GiftWeGo mobile app for iPhone you can buy through the App Store credit packages (Art. 4.2), a single gift voucher from the editor (we add credits worth the voucher price and use them on the voucher straight away – same terms as paying for a voucher with credits, Art. 4.14), the annual GiftWeGo Plus subscription and lifetime GiftWeGo Plus with a one-time bonus of 300 credits, which don’t expire as long as you have an account (GiftWeGo Plus chapter, Art. 14.11 and 14.13). You buy other paid services on the website.
• Seller: the App Store purchase is sold to you by Apple under its terms (Apple Media Services Terms and Conditions) – for customers in the EU by Apple Distribution International Ltd., Ireland. You conclude the purchase contract with Apple and Apple processes the payment. Once the payment is confirmed, we add the credits or Plus to the GiftWeGo account you are signed in to in the app, and we provide them under these Terms in the same way as for a purchase on the website, unless this article states otherwise.
• Price: the price shown in the App Store before you complete the purchase is binding. It may differ from the price list on the website; prices are final.
• Consent to the start of performance: before the purchase, the app asks for your express consent to making the credits or Plus available immediately and explains what this means for your right of withdrawal – just as on the website (Art. 4.7.1). We store the consent with its date and time, exact wording, language, the version of these Terms and, once the purchase has been verified, the App Store transaction ID. Without consent (e.g. in an older version of the app) we still credit the purchase; your right of withdrawal then remains preserved for the full 14 days.
• Contract confirmation and receipt: as soon as Apple confirms the payment and we have credited the credits or Plus, we send a confirmation of the contract to the email address of your GiftWeGo account (what you bought, the price according to the App Store if known to us, the App Store transaction ID, the date, a link to the version of these Terms in force at the time of purchase, the record of your consent or information on withdrawal and, for Plus, how to cancel the subscription). We send the confirmation once per purchase, not on every renewal of Plus. Apple sends the payment receipt (also for every renewal) to the email of your Apple ID; it shows the Apple order ID (it starts with letters, e.g. “MK…”). You can find your purchase history at reportaproblem.apple.com. Stripe invoices are not issued for these purchases.
• Crediting: we add the credits or Plus as soon as Apple confirms the payment; for a purchase awaiting approval (e.g. by a parent in Family Sharing), only once it has been approved. The app does not offer you a purchase that we cannot credit (e.g. because you already have GiftWeGo Plus); if such a purchase happens anyway, write to us and we will send you instructions on how to ask Apple for a refund.
• Withdrawal from the contract and refunds: you retain the statutory consumer right to withdraw from the contract within 14 days; you exercise it with Apple as the seller. Refunds for App Store purchases are always made only by Apple – you request a refund at reportaproblem.apple.com and Apple decides on the request under its own terms; we cannot refund App Store purchases. You can also notify us of your withdrawal within 14 days of the purchase (withdrawal form or info@giftwego.com, with the Apple order ID from Apple’s receipt or the transaction ID from our confirmation) – we will send you instructions and support your request with Apple.
• Refunds and cancellation of the purchase by Apple: if Apple refunds the money or cancels the purchase, we remove the credits or Plus concerned from your account: Plus and lifetime Plus end immediately, and we remove the credits from the purchase (including the bonus credits with lifetime Plus) to the extent you still have them – your credit balance never goes below zero as a result.
• Cancelling the subscription: you cancel annual Plus from the App Store on your iPhone in Settings › [your name] › Subscriptions or at apps.apple.com/account/subscriptions; we cannot cancel it for you (GiftWeGo Plus chapter, Art. 14.13).
• This does not affect your rights in respect of defective performance (Art. 9.2) or claims under Art. 4.7.2.

5. Recipients, reminders and add-ons

5.1 Recipient profiles

In the app you can keep profiles of the people you give gifts to: name, age or date of birth, gender, relationship to you, interests, personality, place of residence, favourite brands, budget and occasions, restrictions (allergies, diets, things they do not want), gift history with ratings, and notes. The data is used only so that we can remind you of occasions and suggest gifts.

In the free version you can have up to 15 people (recipients); with GiftWeGo Plus an unlimited number, subject to fair use of up to 100 (GiftWeGo Plus chapter). Only people you add to your own account yourself count (not household members in Gift Manager or people shared with you by others). If you already had more people before the limit was introduced on 27 October 2026, you will not lose any of them – you just cannot add another one until the number drops below the limit, or with GiftWeGo Plus.

5.2 Other people’s data

If you enter data about other people, you are responsible for being entitled to do so, and enter only what is needed to choose a gift. Enter sensitive data (e.g. about health) only to the extent necessary (typically allergies), and children’s data only as a parent or with a parent’s consent. Your recipient profiles are separated from other users; only you can see them, or members of your household in Gift Manager.

5.3 Blacklist

You can exclude products and categories you do not want suggested globally (in your profile, applies to all recipients) or for a specific recipient. The AI Advisor respects them (Art. 3.4).

5.4 Occasion reminders

We can send you a reminder of a recipient’s occasion by email and in the app, by default 7 days in advance. You set the number and timing of reminders and whether to include AI suggestions (Art. 3.6) in Settings › Notifications and emails. If you use the Gift Manager, it reminds you of occasions by email (you set up its emails in the same place), and we do not send you the email reminders under this article, so that you do not get two emails for the same occasion. In the Android mobile app, the app schedules reminders of occasions and celebrations directly on your phone (local reminders); whether they are displayed depends on the notification settings of your phone.

5.5 Chrome extension

• The GiftWeGo AI Checker extension for the Chrome browser is free and works with your GiftWeGo account.
• The AI product check compares a product on a shop page with the profile of the selected recipient and costs 1 credit. Add to ideas saves the product as an idea for the recipient and is free.
• The extension recognises a product page directly in your browser and offers a button; it sends the page content to us only after you click, and it does not send your browsing history. The button on product pages can be switched off in the extension settings.
• You can disconnect the extension from your account at any time by signing out in the extension; uninstalling it deletes the data stored in the browser.

5.6 Connection to AI assistants (MCP)

• You can connect your account to an AI assistant that supports the MCP protocol (e.g. Claude). The assistant can then, with your permission, read your Gift Manager data (people, events, gifts and ideas, My wishes) and My vouchers, and suggest gifts using AI for credits (Art. 3).
• The assistant can add, edit and delete people, gifts, ideas, events and wishes only with GiftWeGo Plus (GiftWeGo Plus chapter). In the data of a shared household, the household owner’s Plus decides; only the owner can change people and their own events. For My wishes, your Plus decides.
• You approve the connection by signing in and giving consent (OAuth). The access token is valid for 1 hour and the refresh token for 30 days. You disconnect in the AI assistant (by removing the connector) or in Settings › AI assistants; an unused connection expires after 30 days. Deleting your account revokes all connections.
• To protect the service, the number of requests through the assistant is technically limited; normal use will not come close to the limit.
• Data the assistant obtains from us is processed by the assistant’s provider under its own terms and policies; we are not responsible for its processing. Actions performed by the assistant are actions on your behalf.

5.7 Mobile app for Android and iPhone

• The GiftWeGo mobile app uses the same account and is governed by these Terms.
• In the Android app you can buy credits and the annual GiftWeGo Plus subscription via Google Play (Art. 4.15); the Google Play terms also apply to that payment. Refunds for in-app purchases are made through Google Play (Art. 4.7.1). GiftWeGo Plus bought on the website also applies in the app, and Plus bought in the app also applies on the website.
• In the iPhone app you can buy credits, a gift voucher and GiftWeGo Plus (annual or lifetime) through the App Store (Art. 4.15.2); Apple’s terms also apply to that payment. Refunds for App Store purchases are made only by Apple. GiftWeGo Plus from the App Store also applies on the website and in the Android app.
• The app can send push notifications (Art. 2.5) and schedule local reminders on your phone (Art. 5.4).
• Data export and account deletion are also available in the app (Settings); if your account has a password, you also confirm deletion in the app with your password (Art. 10.1).

6. Links to shops and commissions

6.1 How the links work

• With AI suggestions we offer links to search for the gift: Google search, Amazon, in Czech also the Heureka.cz price comparison site, and for some categories shops from partner networks (e.g. eHUB, AffiliatePort).
• The links mostly lead to a search, not to a specific offer – you choose the product yourself.

6.2 Commissions

• For purchases through some links we may receive a commission from the shop. It does not change the price for you, and the commission has no influence on what the AI suggests to you.
• We do not pass your name, email or recipient profiles to the shop.

6.3 Buying from a shop

You conclude the purchase contract directly with the shop; GiftWeGo is not the seller. Price, availability, delivery, complaints and returns are dealt with by the shop under its terms.

7. Personal data protection

The controller of your personal data is the operator (Art. 1.1). What data we process, why, to whom we pass it, how long we keep it and how you exercise your rights (including data export and account deletion in Settings › Privacy and my data on the website and in the mobile app settings) is described in the Privacy Policy, including information about cookies.

8. Intellectual property and content

8.1 The app

The GiftWeGo app, its design, code, texts, voucher and gift-tag templates and databases are protected by copyright. You may use the templates and graphics to create vouchers and gift tags for yourself and your recipients (for business vouchers, for your business’s customers). Copying the app, its parts or templates outside the service, automatically downloading content from it (scraping) or reverse-engineering it is prohibited, unless the law expressly permits it.

8.2 Brand

You may not use the name “GiftWeGo” or the logo without our consent (except for affiliate partners under their terms).

8.3 Your content and AI outputs

• The data and files you put into the service remain yours. You grant us a non-exclusive, free right to store and process them solely for providing the service; this right ends when you delete them or your account (except for what you have shared with other people yourself, and backups, which are overwritten in the regular cycle).
• You may freely use AI suggestions, texts and images created at your request for personal purposes and, for business vouchers, for your business. We do not guarantee that they are not similar to outputs for other users, nor that they can be protected by copyright.
• We may use ideas and feedback you send us (e.g. feature suggestions) free of charge to improve the service.

8.4 Reporting illegal content

If you find content in the service that you consider illegal or in breach of these Terms (e.g. in an uploaded image or on a shared link), write to us at info@giftwego.com: the exact link or a description of where it is, why you consider the content illegal, and your name and email (unless the content concerns child sexual abuse). We will assess the notice without undue delay and inform you of the outcome. If we remove or restrict a user’s content, we will tell them the reasons and how they can object to the decision (Articles 16 and 17 of the DSA).

9. Liability

9.1 Availability of the service

We try to run the service continuously, but we cannot rule out outages (maintenance, outages of hosting, AI or payment providers). Free features are provided to the extent they are currently available. For paid services, an outage must not restrict what you have paid for beyond what is reasonable for the nature of the service – otherwise you have rights in respect of defective performance.

9.2 Defective performance (complaints)

• We are responsible for the digital content and services (credits, vouchers, subscriptions) being in conformity with the contract – at delivery and, for continuously supplied services (subscriptions, Cloud), throughout the period of supply (Section 2389a et seq. of the Civil Code, Directive (EU) 2019/770).
• If a performance is defective (e.g. a voucher cannot be downloaded, a subscription was not activated, credits were not added), write to us at info@giftwego.com describing the defect. You have the right to have the defect remedied; if that is not possible or we do not do so within a reasonable time, you have the right to a reasonable price reduction or to withdraw from the contract.
• We will handle the complaint without undue delay, no later than 30 days after it is made, and inform you of the outcome by email.

9.3 Limitation of liability

• We are not responsible for the choice of gift and how the recipient reacts to it, nor for the performance of shops the links lead to (Art. 6), nor for the content and conduct of other users on shared links.
• Towards consumers we are liable for damage as provided by law; these Terms do not limit our liability towards consumers beyond what the law allows.
• Towards business users, compensation for damage is limited to the amount the business user paid us in the last 12 months, but at least CZK 1,000; we are not liable to business users for lost profit or indirect damage.
• The limitation does not apply to damage caused intentionally or by gross negligence, or to harm to health or other natural rights of a person.

9.4 Force majeure

We are not liable for non-performance caused by circumstances beyond our control (natural disaster, war, extensive outage of the internet or infrastructure providers). We will reasonably compensate you for any paid period you cannot use because of this.

10. Termination

10.1 Deleting your account

• You can delete your account at any time in Settings (the Delete account section, with a confirmation phrase), on the website and in the mobile app (in the app, for an account with a password, you also enter your password). Deletion is immediate and irreversible; what is deleted and what we must keep by law is described in the Privacy Policy.
• Deleting your account immediately cancels any active subscription (GiftWeGo Plus, Premium, Cloud Storage); the price for the current period is not refunded (this does not affect your right to withdraw within 14 days under Art. 4.7.1). For GiftWeGo Plus from Google Play, we cancel the renewal in Google Play, so nothing more will be charged (Art. 4.15). If the cancellation with the payment gateway or in Google Play fails, we will not delete the account and will let you know. The exception is GiftWeGo Plus from the App Store: we cannot cancel the App Store renewal for you (Apple does not allow it), so cancel it in your iPhone settings before deleting your account – otherwise Apple will keep renewing it (Art. 4.15.2).
• Before deleting, you can download an export of your data (Settings › Privacy and my data).

10.2 What ends when you delete your account

• Deleting your account forfeits unused credits, unused vouchers from a bundle, an active Christmas Pass and Paid vouchers. Outside the statutory 14-day withdrawal period their price is not refunded; within this period we will refund the unused part (Art. 4.7.1 and 4.14.6).
• Deleting your account also ends Lifetime GiftWeGo Plus, without a refund; this does not affect your statutory rights, in particular withdrawal within 14 days (Lifetime Plus article).
• We recommend using your credits and vouchers before deleting your account.

10.3 Restriction or termination of an account by us

We may restrict, suspend or terminate an account or a specific feature if:

• you seriously or repeatedly breach these Terms or the law,
• you misuse the service (e.g. mass automated requests, circumventing limits, creating multiple accounts for welcome credits, reselling vouchers or subscriptions, spam via shared links),
• you act fraudulently (e.g. paying with a stolen card, an unjustified chargeback through your bank).

We will usually warn you first and give you the opportunity to remedy the situation; in case of a serious breach or fraud we may act immediately. We will inform you of the restriction and its reasons by email (Art. 17 DSA) and you can object at info@giftwego.com. If we terminate an account through no fault of yours, we will refund the proportionate part of the price for unused paid services.

10.4 Discontinuation of GiftWeGo

If we decided to discontinue the service:

1. we will notify all users at least 60 days in advance,
2. we will refund the proportionate price of unused credits and of the unused paid subscription period,
3. if you have Lifetime GiftWeGo Plus, we will notify you at least 3 months in advance and, if the service ends within 5 years of purchase, we will refund a proportionate part of the price (1/60 of the price for each full month remaining until 60 months from purchase) under the Lifetime Plus article,
4. we will allow you to export your data before the service is switched off,
5. we will then delete the data in accordance with the Privacy Policy.

10.5 Deletion of an inactive free account

• We may delete a free account that you don’t use (no sign-in and no activity – on the web, in the mobile app, in the Chrome extension or through a connection with AI assistants) no earlier than after 12 months, so that we don’t keep your data without a reason. This only applies to accounts older than 13 months.
• We will notify you by email at least 30 and 7 days in advance at the account’s address and state the deletion date. You keep the account with a single “Keep my account” button in the email or by signing in before that date.
• During the gift season (October – January) we don’t delete accounts or send deletion notices.
• Accounts with any purchase, subscription or purchased credits are never deleted – not even after a subscription ends. We also don’t delete business accounts, affiliate partner accounts or accounts in a Gift Manager household that another member or the owner keeps using.
• Deletion works the same way as deleting the account in Settings (sections 10.1 and 10.2); welcome and bonus credits expire with it. If the notice cannot be delivered (e.g. the address no longer exists), we delete the account no earlier than after the same 30-day period.

11. Changes to the Terms

11.1 Why and how we change the Terms

We may change the Terms to a reasonable extent – in particular because of changes in legislation, a new or modified feature, a change in the price list or providers, protecting the service from misuse, or clarifying the text. Each version has its effective date stated at the top.

11.2 How you will learn about a change

• Free service (account without paid services): we publish the new version on this page with its effective date and a link to the previous version. If you do not agree with the change, you can delete your account free of charge at any time (Art. 10.1); by continuing to use the service after the change takes effect, you accept it.
• One-off purchases (credits, vouchers, bundle, Christmas Pass, Lifetime Plus): a paid purchase is governed by the version of the Terms in force at the time of purchase (we store the version with your consent). We will notify you by email in advance of any change that would restrict what you have already paid for, and you have the right to withdraw from the contract with a refund of the proportionate part of the price for the unused part (Art. 19 of Directive (EU) 2019/770). Lifetime Plus is governed by its own article.
• Subscriptions (GiftWeGo Plus, Premium, Cloud Storage): we will notify you by email at least 30 days in advance of any change that substantially affects your subscription (price, scope of benefits, renewal terms). If you do not agree, you can cancel the subscription before the change takes effect; if the change substantially restricts the benefits of a period already paid, we will refund the proportionate part of the price for the remaining time.
• Changes that are solely to your advantage, or clarifications of the text without impact on your rights, may take effect on the day of publication.

11.3 Archive

You can find the immediately preceding version (effective from 30 October 2026 to 27 November 2026 – without the rule on deleting inactive free accounts in section 10.5) here, the version effective on 29 October 2026 (edits via an AI assistant even without GiftWeGo Plus) here, the version effective from 27 October 2026 to 28 October 2026 (marketing messages to users with an account only with consent) here, the version effective on 27 October 2026 until the third revision of the same day was published (a household in the Gift Manager with GiftWeGo Plus for up to 11 people) here, the morning version effective on 27 October 2026 (without purchases in the iPhone app via the App Store and without the limit on people in Gift Manager) here, the version effective on 26 October 2026 (before monthly AI credits) here, the version effective from 25 October 2026 here, the version effective from 20 October 2026 here, the version effective from 14 October 2026 here, and the version effective until 14 October 2026 here. The version published on 14 October 2026 with a planned effective date of 15 October 2026, which never took effect, is available here. We will send you older archived versions on request at info@giftwego.com.

12. Dispute resolution

12.1 Complaints

Please send any questions, complaints about defects or other complaints to info@giftwego.com. We will reply within 7 working days (complaints about defects are handled within 30 days at the latest, Art. 9.2) and will try to reach an amicable solution.

12.2 Out-of-court resolution of consumer disputes (ADR)

Discontinuation of the European ODR platform: the European online dispute resolution (ODR) platform established by Regulation (EU) No 524/2013 was discontinued on 20 July 2025 (Regulation (EU) 2024/3228). We therefore no longer provide a link to it.

Body for out-of-court resolution of consumer disputes: in accordance with Section 14 of Act No. 634/1992 Coll., on consumer protection, we inform you that the body competent for out-of-court resolution of consumer disputes arising from these Terms is:

Czech Trade Inspection Authority (Česká obchodní inspekce) Central Inspectorate – ADR Department Gorazdova 1969/24, 120 00 Prague 2, Czech Republic Website: https://www.coi.gov.cz Information on ADR and the application form: https://www.coi.gov.cz/pro-podnikatele/informace-pro-prodejce-zbozi-a-sluzeb/mimosoudni-reseni-spotrebitelskych-sporu-adr/

• Out-of-court dispute resolution is free of charge for consumers and is initiated at your request.
• You can submit an application no later than 1 year from the day you first exercised the right in dispute with us.
• Initiating out-of-court dispute resolution does not affect your right to go to court.

Consumers from other EU Member States can also ask for free help with a cross-border dispute from the European Consumer Centre in their country (ECC-Net). European Consumer Centre Czech Republic: https://evropskyspotrebitel.gov.cz

Supervision: compliance with obligations towards consumers is supervised by the Czech Trade Inspection Authority (www.coi.gov.cz), and personal data protection by the Office for Personal Data Protection (www.uoou.gov.cz).

12.3 Competent court

Consumers resident in the Czech Republic: the local jurisdiction of the court is governed by the Code of Civil Procedure (Act No. 99/1963 Coll.); under Section 89a, an agreement on local jurisdiction cannot validly be made with a consumer, and these Terms therefore do not make one.

Consumers resident in another EU Member State: under Art. 18 of Regulation (EU) No 1215/2012 (Brussels I bis), you can bring proceedings, at your choice, before the courts of the Czech Republic or before the court of your place of residence; we can sue you only before the courts of the state where you reside.

Business users: disputes are decided by the operator’s general court – the District Court in Mladá Boleslav, or (where a regional court has subject-matter jurisdiction at first instance) the Regional Court in Prague.

12.4 Governing law

These Terms are governed by the law of the Czech Republic. If you are a consumer habitually resident in another EU state, this does not deprive you of the protection afforded to you by the mandatory provisions of the law of that state (Art. 6(2) of the Rome I Regulation).

12.5 Governing law in other chapters

The chapters on Gift Manager and GiftWeGo Plus are governed by the same law and the same dispute resolution rules as these Terms (Art. 12.1 to 12.4).

13. Final provisions

13.1 Parts of the contract

The contract consists of these Terms (including the chapters on Gift Manager and GiftWeGo Plus, where available for your account), the product and price information shown before payment and the contract confirmation. The Privacy Policy is information about the processing of personal data, not a contractual arrangement.

13.2 Severability

If any provision is invalid or unenforceable, the other provisions remain in force. An invalid provision is replaced by the rule laid down by law.

13.3 Assignment

You may not transfer your rights and obligations under the contract to anyone else without our consent. We may transfer the contract to a successor who will operate the service (e.g. on the sale of the business), provided this does not worsen your position; we will inform you of the transfer in advance and you can terminate the contract.

13.4 Language versions

The Terms are available in Czech, Slovak, English, German and French. A contract with a consumer is concluded in the language in which they use the service; in case of a discrepancy between language versions, the interpretation more favourable to the consumer prevails. In relation to business users, the Czech version prevails.

13.5 Contact

Ondřej Smutný · company ID (IČO): 75343533 · not registered for VAT · Libichov 73, 294 42 Dobrovice, Czech Republic · info@giftwego.com · https://giftwego.com

14. GiftWeGo Plus (subscription and Lifetime Plus)

14.1 What Plus includes

GiftWeGo Plus (“Plus”) is a paid extension of the GiftWeGo digital service. You can have it as an annual subscription (sections 14.2 to 14.5) or as Lifetime Plus for a one-off payment (section 14.11). For as long as you have Plus you get:

• gift vouchers from the editor – voucher downloads at no extra charge, subject to fair use of 50 different vouchers per subscription year (for Lifetime Plus, for each year from purchase; each voucher can be downloaded up to 3 times, e.g. after correcting a typo);
• monthly AI credits – 30 credits every month for AI ideas and AI actions (10 in the free version; section 3.2, the numbers are also on the pricing page); unused credits expire at the end of the month and cannot be used for gift vouchers. The monthly AI cost cap also applies to Plus as a safeguard (fair use, section 3.2). This item does not apply to Lifetime Plus – it has the same monthly AI credits as the free version (section 14.11);
• gift tags – all templates, including seasonal collections and tags with your own photo (4 basic templates are free for everyone); printing the sheet is free;
• a household in the Gift Manager for up to 10 people (the owner and 9 members; 2 people for free);
• people in the Gift Manager without limit – subject to fair use, up to 100 people you add yourself (15 for free);
• Cloud – 250 MB of storage for your own templates, images and AI images (50 MB for free); Plus replaces the separate Cloud Storage subscription under section 4.10;
• export and backup of the Gift Manager (CSV, PDF, JSON) and the full Year in numbers for all years (the current year for free);
• edits via an AI assistant (MCP) – a connected AI assistant (e.g. Claude) can add, edit and delete people, gifts, ideas, events and wishes in the Gift Manager and save AI suggestions as ideas (section 5.6); in the free version it only reads data and suggests gifts for credits.

Plus is intended for personal, non-commercial use by you and your family and friends.

If you have an active Premium subscription (section 4.12), the Plus benefits are included in your Premium for as long as it lasts – you do not buy or cancel Plus separately.

14.2 Price and payment (annual subscription)

• The price is CZK 349 per year, in euros €14.99 per year, in US dollars $16.99 per year. The price is final – the Provider is not registered for VAT and we charge no other fees.
• On the website, payment is made in advance for the whole year by payment card through the Stripe payment gateway (section 4.3). You will receive the invoice by e-mail and can also find it on the My subscription page.
• In the Android mobile app you can also buy the annual subscription through Google Play; sections 4.15 and 14.12 also apply to such a subscription.
• In the iPhone mobile app you can also buy the annual subscription through the App Store; sections 4.15.2 and 14.13 also apply to such a subscription.
• The contract is concluded when the payment is completed. We will send you a confirmation of the conclusion of the contract by e-mail (Section 1824a of the Czech Civil Code).

14.3 Term and automatic renewal (annual subscription)

• The subscription is concluded for one year from payment.
• The subscription renews automatically for a further year at the same price unless you cancel it. Payment for the next year is charged to your saved payment card on the renewal date (for Plus from Google Play, it is charged by Google, section 14.12). For Plus from the App Store, it is charged by Apple (section 14.13).
• For Plus paid on the website, we will notify you of the upcoming renewal by e-mail 30 days and 7 days in advance (with the price, the date and a cancellation link). For Plus from Google Play, Google notifies you of the renewal under the Google Play terms. For Plus from the App Store, Apple notifies you of the renewal under its terms.
• We will notify you of any price change for the next period by e-mail at least 30 days in advance. If you do not agree with the new price, you can cancel the subscription before it renews; otherwise it will renew at the new price. For Plus from Google Play, Google also notifies you of the price change and the change is governed by the Google Play terms. For Plus from the App Store, Apple also notifies you of the price change and the change is governed by Apple’s terms.

14.4 Cancelling the subscription

• You can cancel the subscription yourself in your account at any time on the My subscription page using the Cancel subscription button – without giving a reason and without contacting support. Cancelling is as easy as signing up. You cancel Plus from Google Play in Google Play (section 14.12). You cancel Plus from the App Store in your iPhone settings (section 14.13).
• Cancellation takes effect at the end of the paid period – you keep the Plus benefits until then and you will not be charged again. Until then you can reactivate the subscription with a single click.
• You can also give notice of termination without signing in – via the Cancel subscription link in the footer of every page of the website (giftwego.com/cancel-subscription). Just enter your name, your account e-mail and the subscription and confirm with the Cancel now button. We will immediately confirm receipt by e-mail, stating the date and time of receipt, the content of your notice and the date on which the subscription ends; you can also save the confirmation directly on the page.
• We will confirm the cancellation by e-mail. You can also cancel the subscription by e-mail to info@giftwego.com.
• Deleting your account immediately cancels an active subscription; the price for the current period is not refunded (this does not affect your right to withdraw within 14 days; section 10.1).
• Plus from the App Store is not cancelled by deleting your account – cancel it with Apple yourself (section 14.13).
• Cancellation at the end of the period is not a withdrawal from the contract and the price for the current period is not refunded; this is without prejudice to your rights under sections 14.5 and 14.9.
• If the renewal payment fails, Stripe will retry it over the following few days and the Plus benefits continue for 3 more days after the end of the period. If the payment cannot be collected, the subscription ends. For Plus from Google Play, section 14.12 applies. For Plus from the App Store, section 14.13 applies.

14.5 Right of withdrawal within 14 days (annual subscription)

• If you are a consumer, you may withdraw from the Plus contract within 14 days of its conclusion without giving any reason (Section 1829 of the Czech Civil Code, Article 9 of Directive 2011/83/EU), for example using the withdrawal form or by e-mail (section 4.7.1).
• We make Plus available immediately after payment only if you expressly request this by ticking the consent box before paying. We store the time and wording of your consent.
• The service (Plus as a whole): if you withdraw, we will refund the proportionate part of the price for the remaining subscription period; the price for the period during which Plus was available to you is not refunded (Section 1834 of the Czech Civil Code, Article 14(3) of Directive 2011/83/EU).
• Downloaded digital content: gift vouchers and gift tags you download during the subscription are digital content supplied with your express consent – for these, the right of withdrawal is lost once they have been supplied (Section 1837(l) of the Czech Civil Code, Article 16(m) of Directive 2011/83/EU). You keep the downloaded files and we do not deduct their price from the refund.
• If there is no record of your consent for your payment, or if the contract confirmation was not delivered to you, we will refund the full price if you withdraw within the statutory period.
• We will refund the money within 14 days using the same means of payment. When the payment is refunded, the Plus benefits end immediately and the subscription is terminated.
• For Plus bought through Google Play, withdrawal is governed by section 4.15.
• For Plus bought through the App Store, withdrawal is governed by section 4.15.2 – refunds are made only by Apple.

14.6 Fair use

• The limits in section 14.1 (including the monthly AI cost cap under section 3.2) protect the service against resale and abuse; an ordinary family will not come close to them. Fair use applies equally to the annual subscription and to Lifetime Plus. If you have questions about the limits, you can contact support at info@giftwego.com.
• You may not resell Plus, share your account with other people (the household in the Gift Manager is there for planning together) or create vouchers in bulk for business purposes (Vouchers for business and Premium under sections 4.11 and 4.12 are intended for companies).
• In the event of obvious abuse, we will contact you first; only then may we restrict the feature concerned.

14.7 After the subscription ends

• Features revert to the free version. We do not delete your data: recipients, gifts, saved vouchers and files in the cloud remain.
• If you have more than 50 MB in the cloud, your files remain stored and available for download, but you can only upload new ones after freeing up space below the limit.
• A household with more members than the free version allows will not be dissolved – you just will not be able to invite another member.
• If you have more people in the Gift Manager than the free version allows, we will not delete anyone – you can still see and edit them all, you just will not be able to add another one.
• A connected AI assistant (section 5.6) will only read Gift Manager data and suggest gifts for credits; we will not delete anything created through it.
• Premium gift tags and photo gift tags can no longer be newly opened or printed.

14.8 Existing Cloud Storage subscribers

• If you have an active paid Cloud Storage subscription (section 4.10), you get all Plus benefits at no extra charge, in each case until the end of your paid Cloud period.
• Cloud Storage continues to renew automatically on its existing terms (section 4.10) until you cancel it; you keep the Plus benefits with every renewal. You can cancel it at any time with effect from the end of the paid period (section 14.4). We no longer conclude new separate Cloud Storage subscriptions.

14.9 Consumers in other EU countries

These terms are governed by Czech law (section 12.4). This does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country of your habitual residence (Article 6(2) of the Rome I Regulation). If that law restricts the automatic renewal of contracts (e.g. in Germany, § 309 no. 9 BGB), you may terminate the subscription after the first year at any time with one month’s notice, and we will refund the unused part of the price paid on a pro rata basis. For Plus from Google Play, send us such a notice using the Cancel subscription form or by e-mail; we will cancel the renewal in Google Play and refund the unused part of the price through Google Play. For Plus from the App Store you can also send us such a notice; however, we cannot cancel the App Store renewal for you (cancel it in your iPhone settings, section 14.13), and refunds are governed by section 4.15.2 – they are made by Apple.

14.10 Changes to Plus

We may extend the content of Plus. If we were to significantly restrict any of the benefits in section 14.1 during a paid period, we will notify you in advance by e-mail (section 11.2) and you have the right to terminate the subscription with a refund of the proportionate part of the price for the remaining period (Article 19 of Directive (EU) 2019/770). Section 14.11 applies to Lifetime Plus.

14.11 Lifetime Plus (one-off payment)

What it includes

• Lifetime Plus includes all Plus benefits under section 14.1 except the Plus monthly AI credits. You get monthly AI credits to the same extent as in the free version – the same number, the same monthly AI cost cap and the same overall monthly budget for free AI features (section 3.2). Once your monthly credits are used up, you can keep using AI with your own credits.
• In the Android app you buy lifetime Plus through Google Play (price as shown in Google Play, Art. 4.15) and get a one-time 300 extra credits with it – so you can use AI beyond the free-plan level with these credits. Bonus credits don’t expire as long as you have an account; if you withdraw from the contract or receive a refund, we remove unused bonus credits.
• In the iPhone app you buy lifetime Plus through the App Store (price as shown in the App Store, Art. 4.15.2) with the same one-time bonus of 300 credits. Bonus credits don’t expire as long as you have an account; if Apple refunds the purchase, lifetime Plus ends immediately and we remove unused bonus credits.
• Fair use applies in the same way as for the annual subscription (section 14.6): 50 different vouchers from the editor for each year from purchase (each can be downloaded up to 3 times) and the other limits under section 14.1.

What “lifetime” means

• “Lifetime” means for as long as the GiftWeGo service is operated, not for your lifetime.
• Lifetime Plus is tied to your account and is non-transferable – it cannot be transferred to another account, given away or sold.
• Lifetime Plus ends when your account is deleted, without a refund of the price. This is without prejudice to your statutory rights (in particular withdrawal from the contract under this section and rights arising from defective performance).

Price and payment

• The price is a one-off payment according to the pricing shown before payment. Lifetime Plus does not renew and you make no further payments for it.
• Payment is made by payment card through the Stripe payment gateway (section 4.3). You will receive the invoice by e-mail.
• The contract is concluded when the payment is completed. We will send you a confirmation of the conclusion of the contract by e-mail (Section 1824a of the Czech Civil Code).

Right of withdrawal within 14 days

• We make Lifetime Plus available immediately after payment only if you expressly request this by ticking the consent box before paying.
• If you are a consumer and withdraw from the contract within 14 days of its conclusion (section 4.7.1), we will refund the full price – this is more favourable to you than the law requires.
• Gift vouchers and gift tags you download in the meantime are digital content already supplied – for these, the right of withdrawal is lost (Section 1837(l) of the Czech Civil Code). You keep the downloaded files and we do not deduct their price from the refund.
• We will refund the money within 14 days using the same means of payment. When the payment is refunded, Lifetime Plus ends immediately.
• For lifetime Plus from the App Store, refunds are made only by Apple (sections 4.15.2 and 14.13); if Apple refunds you, Lifetime Plus ends immediately.

Shutdown of the service or termination of Lifetime Plus by us

• If we were to shut down the GiftWeGo service (section 10.4) or discontinue Lifetime Plus, we will notify you by e-mail at least 3 months in advance. Until then you can export your data.
• If this happens within 5 years (60 months) of purchase, we will refund a proportionate part of the price: 1/60 of the price for each full month remaining until 60 months from purchase. After 5 years from purchase, the price is not refunded.

Changes to Lifetime Plus

• We may extend the content of Lifetime Plus.
• If we were to significantly restrict any of its benefits, we will notify you in advance and you have the right to terminate Lifetime Plus with a refund of a proportionate part of the price on the same basis (1/60 of the price for each full month remaining until 60 months from purchase; Article 19 of Directive (EU) 2019/770).

Switching from an annual Plus or Cloud Storage subscription

• If you have an annual Plus subscription, we will automatically cancel it at the end of the paid period once you pay for Lifetime Plus – it will not renew and nothing more will be charged. Until then you keep the benefits of the annual subscription, including the Plus monthly AI credits under section 14.1.
• The remaining paid period of the annual subscription is not refunded; we will tell you this before payment.
• We proceed in the same way with an existing Cloud Storage subscription (sections 4.10 and 14.8) and with an annual Plus from Google Play (section 14.12) – we cancel it at the end of the paid period.
• We cannot cancel an annual Plus from the App Store for you – after buying lifetime Plus, cancel it in your iPhone settings, otherwise Apple will keep renewing it (section 14.13).
• If you have an active Premium subscription (section 4.12), the Plus benefits are already included in it.

14.12 Plus bought in the app through Google Play

• What it is: you can also buy the annual Plus subscription in the Android mobile app through Google Play (section 4.15). It has the same benefits and the same fair use as Plus from the website (sections 14.1 and 14.6). Plus from Google Play applies in the app and on the website, and Plus bought on the website also applies in the app.
• Payment and renewal: you pay the price in advance for a year using the payment method in your Google account. The subscription renews automatically for a further year until you cancel it; the payment is charged by Google. Google sends you a receipt for each payment. You give your consent to the start of performance in the app before the purchase, and we send you the confirmation of the contract by email after the first purchase (section 4.15); no new confirmation is sent on renewal. On the website, the My subscription page shows “Managed in Google Play” for such a subscription.
• Failed payment: if the renewal payment fails, Google retries it for a certain period. During this grace period the Plus benefits continue, for no more than 30 days after the end of the paid period. If the subscription is paused in Google Play (because of an unpaid payment or at your request), the Plus benefits do not apply while it is paused.
• Cancellation: you can cancel the subscription at any time in the Google Play app (Payments & subscriptions › Subscriptions) – cancellation takes effect at the end of the paid period and you keep the Plus benefits until then. You can also cancel it using the Cancel subscription form without signing in or by e-mail to info@giftwego.com; we will then cancel the renewal in Google Play for you. Deleting your account also cancels the renewal in Google Play (section 10.1). On cancellation, the price for the current period is not refunded; this is without prejudice to your rights under sections 4.15 and 14.9.
• Plus does not stack: if you already have Plus from the website (annual or lifetime), Premium or a Cloud Storage subscription, the app will not offer you a Plus purchase through Google Play; if a purchase nevertheless takes place, we do not confirm it and Google automatically cancels it and refunds you within 3 days. While Plus from Google Play is running, you cannot buy Plus on the website, with the exception of Lifetime Plus (section 14.11). If you buy Plus in the app when your Plus from the website has already been cancelled with effect from the end of the period, both subscriptions run in parallel and the benefits do not add up.
• Refund by Google: if Google refunds the money for the subscription or cancels it, the Plus benefits end immediately.

14.13 Plus bought in the iPhone app through the App Store

• What it is: you can also buy the annual Plus subscription and lifetime Plus in the iPhone mobile app through the App Store (section 4.15.2). They have the same benefits and the same fair use as Plus from the website (sections 14.1, 14.6 and 14.11). Plus from the App Store applies in the app and on the website, and Plus bought on the website also applies in the app.
• Payment and renewal: you pay the annual subscription in advance for a year with the payment method in your Apple ID. The subscription renews automatically for a further year until you cancel it; Apple charges the payment and sends you a receipt for every payment. Apple notifies you of the renewal and of any price change under its terms. You give your consent to the start of performance in the app before the purchase, and we e-mail you the confirmation of the contract after the first purchase (section 4.15.2); no new confirmation is sent on renewal.
• Failed payment: if the renewal payment fails, Apple retries it for a certain period. During that time the Plus benefits continue only for the grace period that Apple grants for the subscription; if the payment cannot be collected, the subscription ends.
• Cancellation: you can cancel the subscription at any time on your iPhone in Settings › [your name] › Subscriptions, in the App Store (your account › Subscriptions) or at apps.apple.com/account/subscriptions – the cancellation takes effect at the end of the paid period and you keep the Plus benefits until then. We cannot cancel the App Store subscription for you – Apple does not allow app developers to do so. If you send us a cancellation using the Cancel subscription form or by e-mail to info@giftwego.com, we will confirm its receipt and send you instructions on how to cancel the subscription in the App Store. Deleting your GiftWeGo account does not cancel the App Store subscription – cancel it before deleting your account (section 10.1). On cancellation, the price for the current period is not refunded; this does not affect your rights under sections 4.15.2 and 14.9.
• Plus does not stack: if you already have Plus from the website or from Google Play (annual or lifetime), Premium or a Cloud Storage subscription, the app will not offer you annual Plus through the App Store; if such a purchase happens anyway, write to us and we will send you instructions on how to ask Apple for a refund. If you buy Plus in the app when your other Plus has already been cancelled at the end of the period, both subscriptions run in parallel and the benefits do not add up.
• Withdrawal and refunds by Apple: governed by section 4.15.2 – refunds for App Store purchases are made only by Apple (reportaproblem.apple.com); we cannot make them. If Apple refunds the subscription or lifetime Plus or cancels the purchase, the Plus benefits end immediately, and for lifetime Plus we remove unused bonus credits.

Confirmation

By using the GiftWeGo service you confirm that:

✓ you have read these Terms of Service and agree with them, ✓ you meet the age requirement under Art. 2.2, ✓ the information you enter is true and you are entitled to enter other people’s data.

Version: 28 November 2026 · Effective from: 28 November 2026